"autoscan Settings Changed" In Event Log

swaezi
swaezi
in Antivirus

Hi guys


I have 2 issue with my BD internet security 2012.


first:


in about 1 hour I have 28 antivirus event log that says "autoscan settings changed". autoscan is on, but its become on and off itself.


why autoscan become on and off continually?


second:


my computer crash every time I run proxifire portable app . I added this program folder in excluded list but not resolved.


Please help me


thank you

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Comments

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Welcome to the forums.


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.

  • swaezi
    swaezi
    Hi :)


    Welcome to the forums.


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.


    Ticket ID:201202281027252


    Thank you.

  • rootkit
    rootkit ✭✭✭
    edited March 2012

    Hello :)


    I have created a new ticket in the system and closed the old one.


    201203021008949


    I will reply in a few minutes.


    Take care.

  • swaezi
    swaezi
    Hello :)


    I have created a new ticket in the system and closed the old one.


    201203021008949


    I will reply in a few minutes.


    Take care.


    I replayed the generated .arn file


    I found the reason of my first issue :)


    I use VLC 2.0 App and every time I make it full screen auto scan become disabled and every time i come back from full screen it become ON.


    Please fix it

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Welcome back.


    Please check you Inbox in about 20 minutes. I will send you a reply.


    Thank you.

  • swaezi
    swaezi
    Hello :)


    Welcome back.


    Please check you Inbox in about 20 minutes. I will send you a reply.


    Thank you.


    I edited that file and now my first issue is resolved.


    I never give that log.


    thank you

  • rootkit
    rootkit ✭✭✭
    edited March 2012

    Hello :)


    Could please send me a download link of that application so I can send it to our labs?


    Also, I will close the ticket in the system and we will continue the discussion over here.


    Thank you.

  • swaezi
    swaezi
    Hello :)


    Could please send me a download link of that application so I can send it to our labs?


    Also, I will close the ticket in the system and we will continue the discussion over here.


    Thank you.


    Thank you


    the Program link is http://www.proxifier.com/distr/ProxifierPE.zip

  • rootkit
    rootkit ✭✭✭

    Hi :)


    The software is still in analysis.


    Until I receive the an answer, could you please add it to the Exclusions list and check if everything is OK?


    http://forum.bitdefender.com/index.php?showtopic=30243


    Thank you.

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