Eicar Does Not Pop Up Warning

Lee_S

Dear Forum,

I'm current evaluating Bitdefender Total Security 2012 and I am worried that it does not warn me about Eicar when I attempt the downloads from eicar.org.

Microsoft Essential Security and Kingsoft PC doctor, both free, detect and remove this problem.

I disabled both of the above and there are no warnings and no logs.

I am using Maxthon 3 browser on Win 7 pro 64-bit.

The AV toolbar seems not to work. Am I supposed to see tool tips when I hover over links in search engines?

Any suggestions?

Thank you,

Lee.

Paul.R

Hi

Welcome to our forum.

I don't have any problem. BitDefender detect and delete EICAR files.

Best regards,

Paul

Lee_S

Hi

Welcome to our forum.

I don't have any problem. BitDefender detect and delete EICAR files.

Best regards,

Paul

Thank you for the encouragement, Paul.

I tried the HTTPS tests and they worked. There must be something wrong with the eicar site.

I'm unable to turn on the Active Virus Control.

Thanks,

Lee.

rootkit

Hello

Welcome to the forums.

Running multiple security solutions on the same PC may affect their proper functionality as they compete for access to the same system resources. Even if they are turned off, there are some active processes running in the background.

We recommend you to uninstall other security solutions in order for Bitdefender to work properly.

Also, I think you have some corrupted files, please repair Bitdefender by following the steps from here:

http://forum.bitdefender.com/index.php?showtopic=31145

Take care.

STOP! Bitdefender blocked this web page.

The page you are trying to access contains malware.

Details:

Web Page: http://eicar.org/download/eicar_com.zip

Detected viruses: EICAR-Test-File (not a virus)

Access from your browser has been blocked.

Take me back to safety

Lee_S

Hello

Welcome to the forums.

Running multiple security solutions on the same PC may affect their proper functionality as they compete for access to the same system resources. Even if they are turned off, there are some active processes running in the background.

We recommend you to uninstall other security solutions in order for Bitdefender to work properly.

Also, I think you have some corrupted files, please repair Bitdefender by following the steps from here:

http://forum.bitdefender.com/index.php?showtopic=31145

Take care.

STOP! Bitdefender blocked this web page.

The page you are trying to access contains malware.

Details:

Web Page: http://eicar.org/download/eicar_com.zip

Detected viruses: EICAR-Test-File (not a virus)

Access from your browser has been blocked.

Take me back to safety

Hello Christian,

Thank you for your reply.

I uninstalled the other security programs and followed the repair procedure. However, I am evaluating the trial product so I don't have an activation key.

When I followed the EICAR link you provided, all I got was a blank screen and no warnings.

I still can't enable AVC. The switch toggles back to the off position.

All the best,

Lee.

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

Lee_S

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

I'm very impressed with support here. It does inspire confidence in the product.

I downloaded and ran the support tool, but it's been 'Getting event logs' for the last 30 minutes.

rootkit

Hello

Let it run, it is collecting all the logs from your machine.

I will wait your PM.

Take care.

Lee_S

Hello

Let it run, it is collecting all the logs from your machine.

I will wait your PM.

Take care.

Hello Christian,

I sent the PM to you with the log file folder. After 5 hours it still hadn't finished.

Regards,

Lee.

Lee_S

Hello Christian,

I sent the PM to you with the log file folder. After 5 hours it still hadn't finished.

Regards,

Lee.

It seems to be working now.

I can see the warning page and the green ticks in search engine results.

I didn't change anything, it just started working. Saying that, it would be good to know what happened.

Regards,

Lee.

rootkit

Hello Lee

Welcome back.

We did push an update to our engines 2 days ago, it should be OK from now.

Let me know if you have other questions.

Take care.

Lee_S

Hello Lee

Welcome back.

We did push an update to our engines 2 days ago, it should be OK from now.

Let me know if you have other questions.

Take care.

Thank you.

rootkit

Hello

You are most welcome.

Happy Holidays!