Can Not Log-in To Portal.e-games.com.ph

Hi Bit Defender Team,

I cannot log-in to portal.e-games.com.ph after I installed bitdefender internet security 2012 Lifetime Edition. I can log-in when using other laptop without bitdefender installed.

Please help on this. Thank you and hope for your quick response.

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rootkit

Hello

Welcome to the forums.

Have you tried another browser like Mozilla Firefox or Google Chrome?

Take care.

Ais18castle

Hello

Welcome to the forums.

Have you tried another browser like Mozilla Firefox or Google Chrome?

Take care.

Hi Christian,

Thanks for quick response. I tried all other browser in my laptop and got the same result but using my old laptop without bit defender I found no problem.

rootkit

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

Ais18castle

Hi Christian.

PM sent. Thanks.

Hope the issue will be resolve soon.

B/R

rootkit

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

Ais18castle

Hi

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

Hi Christian,

PM sent.

Thank you.

rootkit

Please right click on BitDefender icon from system tray(the "B" icon) and choose "Show". In the main window, click on "Settings". From the advanced interface, click on Privacy Control module and select the Antiphishing tab.

Please disable all the options from there and reboot your machine.

Let me know if everything is OK now.

Take care.

Ais18castle

Hi Christian,

Still the same, nothing happen.

Is it possible to uninstall the Bitdefender antivirus then I will try to log-in? My worry is the license if still be accepted after I uninstall and reintall later.

B/R

rootkit

Hello

For the current situation, let's try something else.

Please follow the steps from below:

1. Use our uninstall tool in order to uninstall/delete any previous BitDefender related files:

http://www.bitdefender.com/uninstall

Access the link and when the window with the BitDefender file appears, please choose the "Save to disk" option. Save the tool on the PC, run it(right click and select "Run as administrator" - for Windows Vista/7) and restart the computer when prompted.

2. Download and install the software and then run it to clean your computer's registry and temporary files:

http://download.piriform.com/ccsetup318.exe

http://www.piriform.com/docs/ccleaner/usin...gistry-cleaning

Once the cleaning is complete it's recommended to restart your computer.

If you have a registry cleaner already installed, you can use that one.

3. Install BitDefender using the latest installation kit available for download. Please note that you need to download (save) the installation kit prior to running it.

The BitDefender Internet Security 2012 installation kit can be downloaded from here:

http://download.bitdefender.com/windows/in...r_isecurity.exe

The installer should automatically retrieve your license key so you will not need to enter it again during the setup.

For more information on the registration process please read:

http://www.bitdefender.com/support/How-do-...fender-843.html

http://www.bitdefender.com/support/How-do-...ersion-844.html

Should you need further information, please do not hesitate to reply to this message.

Have a nice day.

Ais18castle

Hi Christian,

Thanks for the time in helping me the issue. Unfortunately still the problem still exist but it has nothing to do with BitDefender, while I uninstalled completely the BitDefender, I've tried to log in but still the same situation.

I think the problem the site uses with SSL and the google chrome as well as internet explorer is blocking the site.

I will search for the solution for this.

Thank you and apology for the inconvenience cause.

B/R

rootkit

Hello :0

No worries, I am glad this is not caused by our security software.

Try to use another browser like Firefox, Opera, Safari, etc.

Take care.