My PC had a hard failure so I purchased a new machine, running Windows 7. Total Security 2012 loaded fine on the new machine, but when I went to log into Safebox from the PC Bitdefender window, it never stopped logging in (multiple days showing a spinning logging in symbol). Went to My Bitdefender and clicked on Safebox - got a loading symbol that also never completed. Called support four days in a row and they continue to tell me that they have escalated with the highest priority, but no one contacts me from level 2.
I need the files that are in Safebox. How do I get real help for this?
