Sysver.exe

peachessmith

We purchased Bitdefender because they advertised 24/7 free support. I've given up on that - been trying for a week! I was able to reach Customer Service, but reaching a tech was another issue!

During the week I was trying to reach a Bitdefender tech, I did a number of things to eliminate the full screen pop ups (sometimes accompanied by a voice). There was no pattern as to when they would appear - they just pop up with every 10-15 clicks no matter what site I was on. I finally went into IE 8 --> Tools --> Manage Add Ons, found something called "Discuss" and disabled that. It seems after I did that, the pop ups stopped; however, that was only yesterday...who knows if the problem will reappear!

Today, I had to reboot and found that Sysver.exe was having trouble closing. What is Sysver.exe and should I delete it?

Thanks

rootkit

Hello

Welcome to the forums.

Do you have a ticket ID in the system? Could you please post it here?

In order to be able to assist you please run a Full System Scan task with Bitdefender and send us the resulting scan report.

[how to GENERATE A FULL SYSTEM SCAN LOG]

- Before running the scan please make sure that you have the latest virus definitions downloaded via the Update module.

For this you need to open Bitdefender and from the main interface click on Update now;

- After the update process has completed successfully you can proceed to

running the scan task.

In the same window go to Antivirus and press the Scan now button =>Full system scan.

- After the scan has finished you need to submit the scan log file.

This is accomplished by running the Support tool file that can be

downloaded from this location:

http://www.bitdefender.com/files/Knowledge...or_scanlogs.exe

Save the file prior to running it and to continue you need to accept the terms of use.

At the end of this process an archive will be created on your Desktop starting with bdamst.

. Send me that file via PM.

Have a great week!