Software Running Problem With Bit Defender 2012

kkrvarun

hello friends,

i have a share market software named "Master Swift". It is port based software as company tolds. I have installed bit defender 2012 antivirus on my pc. the problem is that when i run "nest trader.exe" file to run my software, login window doesn't appears. Bdefender blocks its execution. I tried to put the both "directory option" as well as "file option" in EXCLUSION OPTION in antivirus. but fails. I tried the same with disable antivirus option but fails. After clicking Disable Yes-No options 20-30 times, the software execute its login window and goes everything ok. I have tried the same on older verion 2011 but fails.

please give the appropriate solution for smooth software execution.

NOTE: THIS SOFTWARE(MASTER SWIFT) RUNS OK WITHOUT INSTALLING BIT DEFENDER

varun

kkrvarun@gmail.com

919896301942

JAGUARS

disable AVC and IDS.

rootkit

Hello

Have you managed to disable those modules?

Do you still need assistance on this?

Have a great weekend!

kkrvarun

hello sir,

I tried but fails. it didn't work. I stop ids,avc, block port scan. i put add folder option in exclusion option also add in excluded processes in exclusion option

but fails

please help me.

If someone can download the sofware from following link and gave the solution, it will be so greatful

http://dataservice.net.in:9080/downloads/Master_Swift.exe

varun

rootkit

Hello Varun

I did install that software in a clean environment running Windows 7 Service pack 1 and Bitdefender 2012 with default settings.

It seems to function properly.

Is this the login window that you mentioned?

Take care.

kkrvarun

hello sir,

yes the login window is same

I am using windows xp. it doesn't appears in xp mostly

i am using bit defender 2012 antivirus now(not bd internet secuirty 2012). it also doesn't works on

BD_IS 2012

rootkit

Hello

I will try to reproduce the situation on some XP machines and I will get back to you with an answer.

Take care.

kkrvarun

Thank u so much sir,

pls help

varun

rootkit

Hi Varun

I have tested the application in XP SP3 too.

Is running properly, you can see the login window here:

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

kkrvarun

thank u sir,

I will revert u shortly

varun

rootkit

Hi Varun

Have you managed to generate the report?

Take care.