Game Mode Not Turning On Automatically

Hi,

Just wondering if someone can help me, I've been a long time user of 2011 antivirus and never had an issue with game mode.

Since my license expired I decided to renew and installed the latest version of Bitdefender 2012 however the "Game Mode" feature does not appear to be working in this version.

I've tried a handful of games, TF2, CSS, Crysis 2 and Mass Effect 3 but none of the games automatically turn on game mode.

Is this a known bug in the software?

I've tried autopilot on and off but this has not made any difference, in settings I have Game Mode turned on and have Anti virus control on but game mode does not turn on when I start a full screen application

Currently using Windows 7 64bit, I have checked the events in the software but Autoscan settings show as turned off only when I turn on game mode manually but does not show as being changed when I launch a game or full screen application.

Any assistance would be appreciated

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rootkit

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

JADonald

Hi

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

Hi Christian,

Thanks for your reply, I've sent the PM to you as requested.

rootkit

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

JADonald

Hi

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

Hi,

I've sent this to you via PM as requested.

Thanks

rootkit

Hello

We are currently trying to reproduce the current situation, I will get back to you with an answer.

Take care.

JADonald

Hi,

Is there any update to this please?

I only purchased the software due to my gaming PC as I never had issues with bitdefender 2011, I do require automatic game mode as its a gaming PC otherwise I may as well just get a refund and go with another antivirus provider that provides gaming mode?

Thanks

rootkit

Hello

We are truly sorry for this situation.

I did increased the priority for this case and our developers should fix it really soon.

Thank you in advance for understanding!

JADonald

Hello,

Any update to this please?

rootkit

Hello

For now, no.

Since our last talk, no product updates were released.

Take care.