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Bdis 2012 Block Shortcut
Comments
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Hi Mitza97
I see by your Security Watchdog avatar you've probably run the 2013 beta? Very cool
Did you ever have that version on your PC and then uninstalled it, or has this PC only run your 2012 version? This may help Christian know what direction to head.
Thank you for kindly considering my question
P.S. I just did B.D. updates and restarted my PCs, just in case it was an update issue . On both with Office 2007, one running B.D. AV+, and the other the Suite 2012, all the shortcuts are all working properly.0 -
Hi Mitza97
I see by your Security Watchdog avatar you've probably run the 2013 beta? Very cool
Did you ever have that version on your PC and then uninstalled it, or has this PC only run your 2012 version? This may help Christian know what direction to head.
Thank you for kindly considering my question
P.S. I just did B.D. updates and restarted my PCs, just in case it was an update issue . On both with Office 2007, one running B.D. AV+, and the other the Suite 2012, all the shortcuts are all working properly.
No, i'm not running Beta 2013, i'm running BDIS 2012. Office version is 2007.0 -
Hello
Please reboot your PC in Safe Mode.[How to restart in SAFE MODE]
- Restart the computer;
- Press the "F8" key several times before Microsoft Windows begins to load; you need to press "F8" until you will be displayed a text menu;
- Select "SAFE MODE With Networking"
Delete those shortcuts.
Reboot again in Normal mode and create new ones.
Let me know if everything is OK now.
Take care.0 -
I have done this, problem resolved for the moment, but in the next day, same problem again.
I cannot open word or excel or publisher from desktop shortcuts, and if i want to delete, i cannot delete...
PS: Another problem: I cannot view bitdefender forum from my home adress, i cannot have access, appear an error that i have menu disabled...i post now form work...why i can't access forum from my home adress ??? i send an e-mail to support, no response...0 -
Hello
Welcome back!
Could you please send me your IP via PM so I can check it in the banned filter?
Do you have a static IP or a dynamic one?
Also, the same situation is happening with the icons from Start -> Microsoft Office?
I will get back to you regarding those shortcuts.
Thank you!0 -
Hello.
I will send my IP via PM Cristi. I have dynamic IP. Please unlock me, now i'm posting via proxy...
About office shortcuts, if i click on start - microsoft office, icons not blocked. Situation appear only on desktop shortcuts.
Strange...0 -
Hi
Could you please create exclusions for Word, Excel and PowerPoint?
http://forum.bitdefender.com/index.php?showtopic=30243
Let me know if you receive the same error after you reboot the PC.
Thank you!0 -
Adding office executables to exclusion list as you said resolve the problem. After reboot, shortcuts not blocked.
But why BD blocking Office 2007 ?
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Today, surprise, office shortcuts placed on desktop blocked again by Bitdefender, even is added on exceptions.
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Hello
Welcome back!
Could you please turn off Active Virus Control, reboot and let me know if everything is OK?
Have a great weekend!0 -
After do what you said, everythink is fine...but now AVC is disabled. Is this good ? Why AVC block Office 2007 ?
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After some time, Office shortcuts blocked again...
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Hello
Could you please pack those shortcuts in an archive and send me a PM with it?
You can upload it on an external file server and send me just the link.
Thank you!0 -
I attach those shortcuts in an archive and send you via PM.
Have a nice day !0 -
Some news ?
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Hello
Do you have the latest updates and service pack installed for Office?
Thank you!0 -
I guess no...Microsoft Update not activated, just Windows Update.
This could be a cause of the problem ?0 -
Hi
I think I have a solution for your case.
As the new Bitdefender 2013 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version.
Apart from the fact that the 2013 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product.
Please check out this announcement:
http://forum.bitdefender.com/index.php?act...f=241&id=42
After you install the new version, if needed, we will continue the conversation on the new area from here:
http://forum.bitdefender.com/index.php?showforum=293
Thank you.0
