Bitdefender 2012 & Winamp 5.623 (crash)

Geert Pirens

Hi,

Stil no solution on Bitdefender 2012 & Winamp 5.623 (crash) !?

I have PM Christian (Bitdefender Support) and ask him to re-open my topic so I can add my findings here but he did not respond to me at all.

I'm talking about this topic: http://forum.bitdefender.com/index.php?sho...st&p=143084

So now I try to start a new topic and hope we get this problem solved.

@Christian

See my PM to you from May 12 2012, 09:14 PM

this includes links of the log files as you aked me, one includes a log with Bitdefender unstalled and Winamp works again.

Regards and I look out to hear from you!

rootkit

Hello

I sincerely apologize for this unpleasant situation.

We have tested Winamp on several configurations and is not crashing with Bitdefender installed.

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

Geert Pirens

Hello

I sincerely apologize for this unpleasant situation.

We have tested Winamp on several configurations and is not crashing with Bitdefender installed.

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

Wel I have checked again.

Winamp is working Great, but than after I install Bitdefender 2012 it starts up but not fully and than crashes.

I than unststall Bitdefender and Winamp is working again!!! so there you go.

In the meanwhile I can not be without a virus-scanner and trying out AVG and AVAST and Winamp is working with these anti-virus scanners.

Look at your PM i have send you the log of AutoRun and the link of the log file from Bitdefender Support Tool (just in case you need to analyze).

rootkit

Hello

Please create an exclusion for Winamp like in this example:

http://forum.bitdefender.com/index.php?showtopic=30243

Let me know if everything is OK.

Take care.

Geert Pirens

Hello

Please create an exclusion for Winamp like in this example:

http://forum.bitdefender.com/index.php?showtopic=30243

Let me know if everything is OK.

Take care.

No does not work.

rootkit

Hello

Could you confirm me that the other players from your PC are working properly?

I am talking about Windows Media Player, VLC Media Player or what players do you have there.

Take care.