Backdoor.generic 699532 Trojan.generic6936374 Trojan.sirefef.bw

acetymekai

Hey guys...first post for me

I think I'm having a similar situation.

i just installed bitdefender with my new system build.

i somehow got a trojan.generic virus.

Bitdefender recognizes it, says it will delete on reboot, but after deleting it, the trojan shows up again.

I tried Rescue Mode. but, for some reason, it hangs up at the welcome screen...and my cursor is frozen in the left corner of the welcome box...I can't select continue or go beyond that...

I haven't figured out how to remove it.

Thanks!

Kai

rootkit

Hi Kai

Welcome to the forums!

In order to be able to assist you please run a Full System Scan task with Bitdefender and send us the resulting scan report.

[how to GENERATE A FULL SYSTEM SCAN LOG from Bitdefender 2012]

- Before running the scan please make sure that you have the latest virus definitions downloaded via the Update module.

For this you need to open Bitdefender and from the main interface click on Update now;

- After the update process has completed successfully you can proceed to

running the scan task.

In the same window go to Antivirus and press the Scan now button =>Full system scan.

- After the scan has finished you need to submit the scan log file.

This is accomplished by running the Support tool file that can be downloaded from this location:

http://www.bitdefender.com/files/Knowledge...or_scanlogs.exe

Save the file prior to running it and to continue you need to accept the terms of use.

At the end of this process an archive will be created on your Desktop starting with bdamst.

Upload that file on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

Have a nice day.