On Access Problem
a zipped package containing malwares , and i extracted it , bitdefender quickly moved all of 'em to quarantine ( 32bit system win 7 )
my friend did the same thing with same malwares in a 64 bit win 7 but on-access didn't work or too late while extracting malwares
even he tested on agressive mode
best regards.
Comments
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Hi
Thank you very much for your feedback.
Could you please create a support tool from that machine so we can further investigate your case?
-Open Bitdefender using the icon from your Desktop.
-In the bottom right corner you have "Help & support" section, please click on it.
-In the new window, click on the last option, "Contact Support".
-Check the option “By checking this box, I agree to allow Bitdefender Support Tool gather Bitdefender related information from my system” and click on “Next”.
-Please provide a valid e-mail address/Name/Country/Issue description.
-The tool will collect the logs from your PC, please be patient.
-When everything is finished, an archive will be created on your Desktop.
Upload that archive on:
or
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID here.
Have a nice day!0
