On Access Problem

AM!N

a zipped package containing malwares , and i extracted it , bitdefender quickly moved all of 'em to quarantine ( 32bit system win 7 )

my friend did the same thing with same malwares in a 64 bit win 7 but on-access didn't work or too late while extracting malwares

even he tested on agressive mode

best regards.

rootkit

Hi

Thank you very much for your feedback.

Could you please create a support tool from that machine so we can further investigate your case?

-Open Bitdefender using the icon from your Desktop.

-In the bottom right corner you have "Help & support" section, please click on it.

-In the new window, click on the last option, "Contact Support".

-Check the option “By checking this box, I agree to allow Bitdefender Support Tool gather Bitdefender related information from my system” and click on “Next”.

-Please provide a valid e-mail address/Name/Country/Issue description.

-The tool will collect the logs from your PC, please be patient.

-When everything is finished, an archive will be created on your Desktop.

Upload that archive on:

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID here.

Have a nice day!