Fbi Moneypak

This malware popped up on my computer today and locked it completely. Went to safe mode and system restore to regain control. Bitdefender missed it somehow but I need to remove it from my system. Can anyone help? I suspect it is still in my computer.

Thank you

Find more posts tagged with

Comments

rootkit

Hello

Welcome to the forums!

In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:

. A BDSYS log;

[how to GENERATE A BDSYS LOG]

. Save and extract the BDSYS tool to a location of your choice:

http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe

. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall

alert,select to Allow the application to connect;

. Click the "Create log" button to start generating the

log; A progress bar is indicating that the tool is creating the report;

. When the small window appears with the message "Log

saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;

. Attach that file in your next reply.

IMPORTANT:

.During this process the Real Time Protection in Bitdefender must be temporarily disabled;

.If you receive a Bitdefender Firewall alert to inform you that BDSysLog_i.exe tries to connect to the internet,then you need to select Allow;

[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2012]

In order to disable the antivirus protection,please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield"tab and click on "Turn off" under On-access scanning.Select the time interval that suites your troubleshooting needs and click "OK" . The On-access scanning should be enabled back after finishing the troubleshooting procedure.

We will get back to you as soon as the analysis is complete.

Have a nice day.

rsf08

Christian

I ran the BDSLog but it will not allow me to upload to this forum. Message says I am not authorized to do that. What am I missing?

Thank you

Hello

Welcome to the forums!

In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:

. A BDSYS log;

[how to GENERATE A BDSYS LOG]

. Save and extract the BDSYS tool to a location of your choice:

http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe

. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall

alert,select to Allow the application to connect;

. Click the "Create log" button to start generating the

log; A progress bar is indicating that the tool is creating the report;

. When the small window appears with the message "Log

saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;

. Attach that file in your next reply.

IMPORTANT:

.During this process the Real Time Protection in Bitdefender must be temporarily disabled;

.If you receive a Bitdefender Firewall alert to inform you that BDSysLog_i.exe tries to connect to the internet,then you need to select Allow;

[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2012]

In order to disable the antivirus protection,please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield"tab and click on "Turn off" under On-access scanning.Select the time interval that suites your troubleshooting needs and click "OK" . The On-access scanning should be enabled back after finishing the troubleshooting procedure.

We will get back to you as soon as the analysis is complete.

Have a nice day.