Av Scan Results In Bd Crash

PeteJDS

Hi forum! when I go to scan with BD 2013 it scans it's own definitions database and detects them as threats causing BD to crash to fix this I usually have to reboot the computer and it's fine again, any suggestions?

rootkit

Hi Pete

Welcome to the forums!

In order to be able to assist you please run a System Scan task with Bitdefender and send us the resulting scan report.

[how to GENERATE A FULL SYSTEM SCAN LOG from Bitdefender 2013]

- Before running the scan please make sure that you have the latest virus definitions downloaded via the Update module.

For this you need to right click on the white "B" icon from the system tray and select Update now.

- After the update process has completed successfully you can proceed to running the scan task.

In the same window go to Antivirus and press the Scan now button =>System scan.

- After the scan has finished you need to submit the scan log file.

This is accomplished by running the Support tool file that can be downloaded from this location:

http://www.bitdefender.com/files/Knowledge...or_scanlogs.exe

Save the file prior to running it and to continue you need to accept the terms of use.

At the end of this process an archive will be created on your Desktop starting with bdamst.

Upload that file on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

Have a nice day!