hi all
I would like to know how to get rid of this file.
c:\programdata\microsoft\search\data\applications\windows\tmp.edb,I have Bitdefender Total Security 2013 and it keeps poping up this file.
anyone can help out with this one?
Hello
Welcome to the forums!
In order to remove the infected objects from your computer you need to reset the Windows Update and Windows Search services by following these steps:
. Disable the Bitdefender real-time protection and/or any other active security solution(s) that you are using;
. Open the Run box (by pressing CTRL+R or by going to "Start" > "Run...");
. In the "Open" input box type "services.msc" (without the ");
. Press the "OK" button or hit ENTER;
. Locate the "Windows Update" service, right click on the entry and choose "Restart" from the dropdown menu;
. Locate the "Windows Search" service and restart it as well.
[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2013]
In order to disable the antivirus protection, please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield"tab and click on "Turn off" under On-access scanning. Select the time interval that suites your troubleshooting needs and click "OK". The On-access scanning should be enabled back after finishing the troubleshooting procedure.
Le me know if everything is OK after.
Have a great day!
Hello Welcome to the forums! In order to remove the infected objects from your computer you need to reset the Windows Update and Windows Search services by following these steps: . Disable the Bitdefender real-time protection and/or any other active security solution(s) that you are using; . Open the Run box (by pressing CTRL+R or by going to "Start" > "Run..."); . In the "Open" input box type "services.msc" (without the "); . Press the "OK" button or hit ENTER; . Locate the "Windows Update" service, right click on the entry and choose "Restart" from the dropdown menu; . Locate the "Windows Search" service and restart it as well. [how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2013] In order to disable the antivirus protection, please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield"tab and click on "Turn off" under On-access scanning. Select the time interval that suites your troubleshooting needs and click "OK". The On-access scanning should be enabled back after finishing the troubleshooting procedure. Le me know if everything is OK after. Have a great day!
Thank you very much that did the job.
my other problem that I have is after I activated my bidefender 2013 successfully I still have the 30 day left ,I uninstalled it and reinstalled thinking it would fix the problem but no go.what can I do here the fix it ?
thank you..
Hi
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
http://www.sendspace.com
or
http://www.mediafire.com
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.
