Trojan.sirefef.ga And Trojan.sirefef.hk

My computer has been infected with Trojan.sirefef.ga and Trojan.Sirefef.hk and I downloaded the ZeroAccess Sirefef.gen removal tool provided by BitDefender but the patch was unable to locate the viruses and I continue to get repeated notifications from my BitDefender 2012 antivirus. Please advise what I can do to remove the virus.

Thanks

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rootkit

Hello

Welcome to the forums!

In order to be able to assist you please run a Full System Scan task with Bitdefender and send us the resulting scan report.

[how to GENERATE A FULL SYSTEM SCAN LOG in Bitdefender 2012]

- Before running the scan please make sure that you have the latest virus definitions downloaded via the Update module.

For this you need to open Bitdefender and from the main interface click on Update now;

- After the update process has completed successfully you can proceed to running the scan task. In the same window go to Antivirus and press the Scan now button =>Full system scan.

- After the scan has finished you need to submit the scan log file. This is accomplished by running the Support tool file that can be

downloaded from this location:

http://www.bitdefender.com/files/Knowledge...or_scanlogs.exe

Save the file prior to running it and to continue you need to accept the terms of use.

At the end of this process an archive will be created on your Desktop starting with bdamst.

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

NOTE! If you already ran a scan task you can send us your latest report instead.

[how to RETRIEVE THE LATEST FULL SYSTEM SCAN LOG]

-To retrieve an existing scan log you simply need to run the Support

tool file from this location:

http://www.bitdefender.com/files/Knowledge...or_scanlogs.exe

Save the file prior to running it and to continue you need to accept the terms of use.

At the end of this process an archive will be created on your Desktop starting with bdamst.

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

We are looking forward to hearing from you!

Take care.

rootkit

Hello

I have sent the logs to our labs and I will come back to to you with an answer soon.

Thank you!

rootkit

Hello

In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:

. A BDSYS log;

[how to GENERATE A BDSYS LOG]

. Save and extract the BDSYS tool to a location of your choice:

http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe

. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall

alert,select to Allow the application to connect;

. Click the "Create log" button to start generating the

log; A progress bar is indicating that the tool is creating the report;

. When the small window appears with the message "Log

saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;

. Upload that file on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

IMPORTANT:

.During this process the Real Time Protection in Bitdefender must be temporarily disabled;

.If you receive a Bitdefender Firewall alert to inform you that BDSysLog_i.exe tries to connect to the internet,then you need to select Allow;

[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2012/2013]

In order to disable the antivirus protection, please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield" tab and click on "ON" under On-access scanning. Select the time interval that suites your troubleshooting needs and click "OK". The On-access scanning should be enabled back after finishing the troubleshooting procedure.

We will get back to you as soon as the analysis is complete.

Have a nice day.

rootkit

Hello

I have sent the logs to the labs, I will get back to you here soon.

Thank you!

rootkit

Hello

Please follow the steps from here and let me know if everything is OK after the restart.

http://forum.bitdefender.com/index.php?sho...st&p=150835

Thank you!

wpgr88

I tried running the new Sirefef.Gen removal tool but it did not locate any files on the computer. I have rebooted and I continue to get virus notifications for trojan.sirefe.hk and trojan.sirefe.ga

Please help

rootkit

Hello

Please run update from the main interface and rerun a full system scan.

http://forum.bitdefender.com/index.php?sho...st&p=150148

Send me back the new logs so I can further investigate the current situation.

Have a great weekend!

rootkit

Hello

Fresh new removal tool was compiled and everything should be fine after you run it and restart.

After the reboot please and update Bitdefender from the main window or the system tray icon and rerun one more system scan to clean all the leftovers.

The new removal tool was complied and uploaded on hotforsecurity.com one hour ago and is different from the old ones.

64 bit version http://www.hotforsecurity.com/download/sir...val-tool-64-bit

32 bit version http://www.hotforsecurity.com/download/sir...val-tool-32-bit

Thank you very much. Have a great weekend!