Problems With Installation Of Total Security2013

I downloaded trial version of Total Security 2013. During the installation I received "Downloading one of the installation files failed. Please check internet connection settings and try again." I am trying to install in Safe Mode, in an attempt to erase the "FBI Green Dot Virus" that has frozen regular mode. Any assistance will be appreciated. (Windows XP/SP3/32 bit) Thanks.

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superman24101994

Download offline installer here:

http://forum.bitdefender.com/index.php?showtopic=35494

rootkit

Hello

Welcome to the forums!

First of all, you can not install the product in Safe Mode.

Regarding that infection, in order to be able to further investigate the reported situation we need a bit more information from your computer as follows:

. A BDSYS log;

[how to GENERATE A BDSYS LOG]

. Save and extract the BDSYS tool to a location of your choice:

http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe

. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall

alert,select to Allow the application to connect;

. Click the "Create log" button to start generating the

log; A progress bar is indicating that the tool is creating the report;

. When the small window appears with the message "Log

saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;

. Send me via PM the generated log file.

. If the file is to big for send it over PM, upload the results to one of the online file hosting servers mentioned below or use one of your own and send via PM the download link.

http://www.sendspace.com

http://www.mediafire.com

[How to create a screen shot]

On Windows, press the Print Screen or Prnt Scrn key on your keyboard, found at the upper right of the keyboard. This key will capture the entire screen. Open up your paint program -click on "Start-> All Programs-> Accessories->

Paint". In the paint program, select File/New, then Edit/Paste. Then save the file and attach it in your PM message.

If the file is to big for send it over PM, upload the results to one of the online file hosting servers mentioned below or use one of your own and send via PM the download link.

We will get back to you as soon as the analysis is complete.

Have a nice day.