Hi Christian,
I too am infected with exactly what Greenhorn has described. I look forward to your insights.
J&T
Hello
Welcome to the forums!
I have posted new removal tools for Sirefef over here:
http://forum.bitdefender.com/index.php?showtopic=29525
Please run it and after, send me a BDSYS log.
[how to GENERATE A BDSYS LOG]
. Save and extract the BDSYS tool to a location of your choice:
http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe
. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall
alert,select to Allow the application to connect;
. Click the "Create log" button to start generating the
log; A progress bar is indicating that the tool is creating the report;
. When the small window appears with the message "Log
saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;
. Upload that file on
http://www.sendspace.com
or
http://www.mediafire.com
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
IMPORTANT:
.During this process the Real Time Protection in Bitdefender must be temporarily disabled;
.If you receive a Bitdefender Firewall alert to inform you that BDSysLog_i.exe tries to connect to the internet,then you need to select Allow;
[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2012]
In order to disable the antivirus protection, please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield" tab and click on "ON" under On-access scanning. Select the time interval that suites your troubleshooting needs and click "OK". The On-access scanning should be enabled back after finishing the troubleshooting procedure.
[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2013]
We will get back to you as soon as the analysis is complete.
Have a nice day.
Hello Welcome to the forums! I have posted new removal tools for Sirefef over here: http://forum.bitdefender.com/index.php?showtopic=29525 Please run it and after, send me a BDSYS log. [how to GENERATE A BDSYS LOG] . Save and extract the BDSYS tool to a location of your choice: http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe . Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall alert,select to Allow the application to connect; . Click the "Create log" button to start generating the log; A progress bar is indicating that the tool is creating the report; . When the small window appears with the message "Log saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop; . Upload that file on http://www.sendspace.com or http://www.mediafire.com and send me a PM with the download link. If you were already asked to generate the log file, disregard the message above and just post the ticket ID. IMPORTANT: .During this process the Real Time Protection in Bitdefender must be temporarily disabled; .If you receive a Bitdefender Firewall alert to inform you that BDSysLog_i.exe tries to connect to the internet,then you need to select Allow; [how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2012] In order to disable the antivirus protection, please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield" tab and click on "ON" under On-access scanning. Select the time interval that suites your troubleshooting needs and click "OK". The On-access scanning should be enabled back after finishing the troubleshooting procedure. [how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2013] In order to disable the antivirus protection, please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield" tab and click on "ON" under On-access scanning. Select the time interval that suites your troubleshooting needs and click "OK". The On-access scanning should be enabled back after finishing the troubleshooting procedure. We will get back to you as soon as the analysis is complete. Have a nice day.
I too have the Trojan.sirefef.fy infection while running a fully up todate Toyal Internet Security 2012!
I have tried the removal tool posted under Greenhorns thread and it did not work or show the infection, yet the normal scans do but cannot disinfect nor quarantine the infection. I also tried the windows file cleaner the sfc/scannow from command prompt thing...it will not even start even from administrator command prompt!
I get the same desktop.ini notepad window popping up in starting my pc. Nothing you have mentioned has worked! I sent in my log. Via BDAMST.zip yesterday and have received no response!!! That PC is my main work pc! It has over 2000 patient files on it!
Why haven't I received a response yet? Entering day 2 of work without my PC!
Help PLEASE!!!!!
Also, I cannot connect to Internet, cannot open my email, cannot update windows, cannot start windows security center, the look of my desktop has changed and I'm desperate! I have an open ticket as well!
Hello Foot Doc
You have your own dedicated topic right here:
http://forum.bitdefender.com/index.php?showtopic=36203
Thank you!
Please check my answer from here:
http://forum.bitdefender.com/index.php?sho...st&p=150971
Thank you very much. Have a great weekend!
