i ran a system scan and bd find 994 files failed to be cleaned in wich 702 could not be scanned due to password protection.
In order to be able to assist you please run a System Scan task with Bitdefender and send us the resulting scan report.
[how to GENERATE A FULL SYSTEM SCAN LOG from Bitdefender 2013]
- Before running the scan please make sure that you have the latest virus definitions downloaded via the Update module.
For this you need to right click on the white "B" icon from the system tray and select Update now.
- After the update process has completed successfully you can proceed to running the scan task.
In the same window go to Antivirus and press the Scan now button =>System scan.
- After the scan has finished you need to submit the scan log file.
This is accomplished by running the Support tool file that can be downloaded from this location:
At the end of this process an archive will be created on your Desktop starting with bdamst.
Upload that file on
and send me a PM with the download link.
Have a nice day!
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