Trojan Generic, Trojan Patched Sirefef B And Trojan Sirefef Fy

richmyb

Thirteen days and counting. I first reported this infection on Tuesday, July 24th. On Wednesday, July 25th, I received an email with a link to a tool to fix. Tool would not intialize. Continued to reach out to Bitdefender, on Sunday, July 29th, received 2nd email with link to tool to fix. That would not initialize. Since then, I have been "escalated to a higher level", but have not heard one thing back from Bitdefender. I have now been running my computer in Safe mode with networking for almost two weeks, and when I go onto the internet, the virus starts diverting me to web pages with advertising. Not sure what the three viruses combined are doing to my computer, but two weeks is a long time to be waiting for "customer support".

Greenhorn

Thirteen days and counting. I first reported this infection on Tuesday, July 24th. On Wednesday, July 25th, I received an email with a link to a tool to fix. Tool would not intialize. Continued to reach out to Bitdefender, on Sunday, July 29th, received 2nd email with link to tool to fix. That would not initialize. Since then, I have been "escalated to a higher level", but have not heard one thing back from Bitdefender. I have now been running my computer in Safe mode with networking for almost two weeks, and when I go onto the internet, the virus starts diverting me to web pages with advertising. Not sure what the three viruses combined are doing to my computer, but two weeks is a long time to be waiting for "customer support".

I've had the same infections. I've also experienced the same weak support.

It's been about 18 days since I first contacted bitdefender support about the Trojan.sirefef and other Trojans that have infected my computer, yet the problems still aren't resolved and there doesn't seem to be an honest effort to resolve.