Cannot Create Safebox Folder

GFT21710

I'm trying to add a new Safebox folder. I deleted the default folder so that now there are no Safebox folders.

No matter what path I use to add the folder I get a message saying the folder cannot be added to synchronization, and to see the list of excepted folders. I am not trying to add a folder in an excepted path.

I even tried to add the default folder in the exact same default location that I removed, and I get the same message.

rootkit

Hello

Welcome to the forums!

Have you restarted the PC after installing this product?

Also, do you have Bitdefender Antivirus or another backup solution installed?

Have a great day!

GFT21710

Hello

Welcome to the forums!

Have you restarted the PC after installing this product?

Also, do you have Bitdefender Antivirus or another backup solution installed?

Have a great day!

Hi Christian:

Thanks for your reply.

Yes, I did restart after attempting to add the Safebox folder. I have Bitdefender Total Security 2012 installed with auto-updating. I have had Safebox installed for some time and have restarted numerous times after installing.

rootkit

Hi

I think I have a solution for your case.

As the new Bitdefender 2013 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version.

Apart from the fact that the 2013 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product.

Please check out this announcement:

http://forum.bitdefender.com/index.php?act...f=241&id=42

After you install the new version, if needed, we will continue the conversation on the new area from here:

http://forum.bitdefender.com/index.php?showforum=293

Thank you.