FBI Moneypak problem

Chirs

This is Krishna, Today i've faced the same FBI Moneypak problem, however Bitdefender could not able to stop that... some how I've to get rid of that problem.

Could you help me how to send my logs, to make sure that my system is protected

Thanks and regards

Krishna

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rootkit

Hello Krishna

Welcome to the forums!

The logs were sent to our labs and I will come back here with a solution soon.

Take care.

rootkit

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

krishna008

This is verybad day... to write you guys again....Hi

Chirs

This is Krishna, Today i've again faced the same FBI Moneypak problem, however Bitdefender could not able to stop that... some how I've to get rid of that problem. This is not done... I dont know what to say... I'm thinking to change from Bitdefender..

Thanks and regards

Krishna

rootkit

Hello Krishna

BitDefender detects about 99,51% of the viruses in the wild, so you must understand that it is possible(although very unlikely) that a virus will get past BitDefender. This happens mainly because viruses are updated all the time and there is a time gap between when the virus was created and when we added the signature. I am not sure if this is what happened on your PC but this is the most likely situation.

Also, our product has the best detection in the market and was named Product of the Year for 2012:

http://www.bitdefender.com/news/bitdefende...tives-2684.html

We are sorry that Bitdefender was unable to find and delete the virus.

That is why we recommend you to contact us whenever you need help, we will provide you with a set of tools that will make logs of your system and will help us to locate the infection.

Should you need any further assistance, please do not hesitate to contact us.

Have a great day!