Mybitdefender Login Problems

boccu2009

Hi.

Am I the only one that can't seem to login to MyBD from BitDefender Internet Security 2013?

When I login using an email I get the 'An unexpected problem has occurred" error and when I use google/facebook I get the "connection timed out" error....

Is there a fix that I maybe missed on these forums or anything that I could do?

Thanks

rootkit

Hello

Do you use a mobile or a wireless connection? Are you behind a firewall(like the one from your router)?

Thank you!

boccu2009

Hello

Do you use a mobile or a wireless connection? Are you behind a firewall(like the one from your router)?

Thank you!

No I don't use a mobile or a wireless connection. However yes, I am behind my modem's firewall (Thomson ST546)

boccu2009

No I don't use a mobile or a wireless connection. However yes, I am behind my modem's firewall (Thomson ST546)

I just disabled the modem's firewall and it still wouldn't connect...

Any ideas? :]

rootkit

Hello

I will send you a possible solution via PM.

If this will work, please provide us your feedback here.

Take care.

boccu2009

The solution worked perfectly

Thank you and have a nice day!

racinjew@gmail.com

Hello

I will send you a possible solution via PM.

If this will work, please provide us your feedback here.

Take care.

Can I get that PM too please?

qr0n

Same problem here, please help! (PM)

rootkit

Hello

Welcome to the forums!

In about 5 minutes you will receive the solution via PM.

Thank you very much!

rootkit

Hello qr0n

Please also send me via PM the email address that you used to register on My Bitdefender so I can check it in the system.

Take care.

Krishtej23

Hello

I will send you a possible solution via PM.

If this will work, please provide us your feedback here.

Take care.

Christian please help me. I too have the same problem of login error. Please do send me also the solution. waiting waiting

Thank you

thenewguy

Hi there, i am also experiencing the same issues logging or even creating a new account please could you send me the solution to getting it resolved i'd be very grateful

Thanks

edmon1990

I'm also having the same issue, can you PM me the solution.

rootkit

Hello everyone

@ Krrishh

You will receive a solution via PM in a few minutes.

@ thenewguy & Edson

Please send me via PM your license key and your email address.

Thank you!

milad.olad

I also have the very same problem. What should I do?

soroushnadi

Hello Christian

I have same problem

can I help me?

rootkit

Hello

I need the same information from you too.

So, please send me your email address and your license key via PM.

DO NOT POST THEM ON THE FORUMS!

Take care.

edmon1990

The solution worked, thank you!

rootkit

Hello

I am glad to hear that.

For those that encounter the same issue, please send me via PM your license key and the email address used to register the My Bitdefender account.

Thank you!

soroushnadi

The solution worked for me too

Thank you very much Christian

rootkit

Hi

You are most welcome!

For other requests, please follow the steps from here:

http://forum.bitdefender.com/index.php?sho...st&p=155118

Have a great weekend!