I have trojan.patched.sirefef.b and have Bitdefender Total Security 2012. What do I need to do to get rid of this trojan? I am not as savvy as Laker2000.
Try downloading the latest updates for your bit defender, then run a full system scan. Save scan logs. Then try to download and run the ZeroAccess (Rootkit.Sirefef) scan tool. This Trojan mutates a lot, so it's possible that the scan tool will fail to detect or remove it. If it does find and remove the Trojan. Then I would suggest updating bit defender again, and running another thorough scan after rebooting. This Trojan was very hard to get rid of, and I'm still not sure it's gone from my system. It was really bad about re-spawning.
If updating and doing full scans and if the zero access scan tool doesn't find and remove the Trojan. Then Christian will have to help you. He will probably need the scan log. If you provide that information ASAP, it might help speed the process. Don't hold your breath.
Zeroaccess / Sirefef Removal Tool
http://forum.bitdefender.com/index.php?showtopic=29525
Hello smile.gifIn order to be able to assist you please run a Full System Scan task with Bitdefender and send us the resulting scan report. [how to GENERATE A FULL SYSTEM SCAN LOG in Bitdefender 2012] - Before running the scan please make sure that you have the latest virus definitions downloaded via the Update module. For this you need to open Bitdefender and from the main interface click on Update now; - After the update process has completed successfully you can proceed to running the scan task. In the same window go to Antivirus and press the Scan now button =>Full system scan. - After the scan has finished you need to submit the scan log file. This is accomplished by running the Support tool file that can be downloaded from this location: http://www.bitdefender.com/files/Knowledge...or_scanlogs.exe Save the file prior to running it and to continue you need to accept the terms of use. At the end of this process an archive will be created on your Desktop starting with bdamst. If the file is too big to attach it, upload it on http://www.sendspace.com or http://www.mediafire.com and send me a PM with the download link. NOTE! If you already ran a scan task you can send us your latest report instead. [how to RETRIEVE THE LATEST FULL SYSTEM SCAN LOG] -To retrieve an existing scan log you simply need to run the Support tool file from this location: http://www.bitdefender.com/files/Knowledge...or_scanlogs.exe Save the file prior to running it and to continue you need to accept the terms of use. At the end of this process an archive will be created on your Desktop starting with bdamst. If the file is too big to attach it, upload it on http://www.sendspace.com or http://www.mediafire.com and send me a PM with the download link. If you were already asked to generate the log file, disregard the message above and just post the ticket ID. We are looking forward to hearing from you! Take care.
In order to be able to assist you please run a Full System Scan task with Bitdefender and send us the resulting scan report.
[how to GENERATE A FULL SYSTEM SCAN LOG in Bitdefender 2012]
- Before running the scan please make sure that you have the latest virus definitions downloaded via the Update module.
For this you need to open Bitdefender and from the main interface click on Update now;
- After the update process has completed successfully you can proceed to running the scan task. In the same window go to Antivirus and press the Scan now button =>Full system scan.
- After the scan has finished you need to submit the scan log file. This is accomplished by running the Support tool file that can be
downloaded from this location:
http://www.bitdefender.com/files/Knowledge...or_scanlogs.exe
Save the file prior to running it and to continue you need to accept the terms of use.
At the end of this process an archive will be created on your Desktop starting with bdamst.
If the file is too big to attach it, upload it on
http://www.sendspace.com
or
http://www.mediafire.com
and send me a PM with the download link.
NOTE! If you already ran a scan task you can send us your latest report instead.
[how to RETRIEVE THE LATEST FULL SYSTEM SCAN LOG]
-To retrieve an existing scan log you simply need to run the Support
tool file from this location:
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
We are looking forward to hearing from you!
Take care.
Hi
Welcome to the forums!
In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:
. A BDSYS log;
[how to GENERATE A BDSYS LOG]
. Save and extract the BDSYS tool to a location of your choice:
http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe
. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall
alert,select to Allow the application to connect;
. Click the "Create log" button to start generating the
log; A progress bar is indicating that the tool is creating the report;
. When the small window appears with the message "Log
saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;
. Upload that file on
IMPORTANT:
.During this process the Real Time Protection in Bitdefender must be temporarily disabled;
.If you receive a Bitdefender Firewall alert to inform you that BDSysLog_i.exe tries to connect to the internet,then you need to select Allow;
[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2012]
In order to disable the antivirus protection, please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield" tab and click on "ON" under On-access scanning. Select the time interval that suites your troubleshooting needs and click "OK". The On-access scanning should be enabled back after finishing the troubleshooting procedure.
[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2013]
We will get back to you as soon as the analysis is complete.
Have a nice day.
