Hello
In order to be able to assist you please run a Full System Scan task with Bitdefender and send us the resulting scan report.
[how to GENERATE A FULL SYSTEM SCAN LOG in Bitdefender 2012]
- Before running the scan please make sure that you have the latest virus definitions downloaded via the Update module.
For this you need to open Bitdefender and from the main interface click on Update now;
- After the update process has completed successfully you can proceed to running the scan task. In the same window go to Antivirus and press the Scan now button =>Full system scan.
- After the scan has finished you need to submit the scan log file. This is accomplished by running the Support tool file that can be
downloaded from this location:
http://www.bitdefender.com/files/Knowledge...or_scanlogs.exe
Save the file prior to running it and to continue you need to accept the terms of use.
At the end of this process an archive will be created on your Desktop starting with bdamst.
If the file is too big to attach it, upload it on
http://www.sendspace.com
or
http://www.mediafire.com
and send me a PM with the download link.
NOTE! If you already ran a scan task you can send us your latest report instead.
[how to RETRIEVE THE LATEST FULL SYSTEM SCAN LOG]
-To retrieve an existing scan log you simply need to run the Support
tool file from this location:
http://www.bitdefender.com/files/Knowledge...or_scanlogs.exe
Save the file prior to running it and to continue you need to accept the terms of use.
At the end of this process an archive will be created on your Desktop starting with bdamst.
If the file is too big to attach it, upload it on
http://www.sendspace.com
or
http://www.mediafire.com
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
We are looking forward to hearing from you!
Take care.
