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AngeNoire

Hi Ash

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

Hello, first time on the forum... I went to the link you suggested but sadly... way too complicated for my little brain loll I have the same problem, would you have a simpler solution?

Thank you!!

rootkit

Hello

Welcome to the forums!

All the issues should be solved by using the new uninstall tool posted here http://forum.bitdefender.com/index.php?showtopic=35804 and a fresh installation using these instructions: http://forum.bitdefender.com/index.php?act...f=312&id=53

Let me know if you still encounter the same situation after the first restart.

Have a great day!