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Hi Ash
Welcome to the forums.
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.
Hello, first time on the forum... I went to the link you suggested but sadly... way too complicated for my little brain loll I have the same problem, would you have a simpler solution?
Thank you!!
Comments
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Hello
Welcome to the forums!
All the issues should be solved by using the new uninstall tool posted here http://forum.bitdefender.com/index.php?showtopic=35804 and a fresh installation using these instructions: http://forum.bitdefender.com/index.php?act...f=312&id=53
Let me know if you still encounter the same situation after the first restart.
Have a great day!0
