Mybitdefender Login Problem

Faverao

Hello, i need help!

After installing Interner Bitdefender Security 2013, I can no longer log into my account using the software module.

I can only log in my account using the site!

The following error appears (in Portuguese):

"Ocorreu um erro inesperado durante a realização desta operação"

"An unexpected error occurred during this operation"

rootkit

Hello

Welcoem to the forums!

In about 5 minutes I will send you a Pm with some steps to follow.

Please post here your feedback after following them.

Have a great weekend!

Wolfking

Greetings

I am also experiencing the same problem when trying to log in with Bitdefender Total Security 2013, getting into the My Bitdefender site is no problem. Trying to login through the program though tells me this error.

sealava

hi .. same problem when trying to log in with Bitdefender Total Security 2013 .

plz help ..need to secure my laptop fast !

Physsicz

Im also getting the same error, Put my serial no in and it does nothing and when I try to login to the my bitdefender it says an unexpected error..

Faverao

Work fine now.

thanks

rootkit

Hello

I am glad to hear that.

Those that sent me a PM with those details, will receive an answer in maximum 20 minutes.

Thank you!

sealava

thanks Christian .

works fine now

absslouma

Hello!! same problem when trying to login with Bitdefender Total Security 2013 .

plz help!!

Dan70

Same problem here. One license for 3 pc. On te first eveything went fine, on the second I faced this issue.

I sent a PM and opened a thread. Where are you Chris?

Dan

rootkit

Hello

Welcome to the forums! Sorry for the delayed reply.

Please send me a PM with the email address that you used to register the My Bitdefender account and you current license key so I can check them in the system.

DO NOT POST THEM ON THE FORUMS!

Thank you!

dearsir

Hi,

I have the same problem after I install the trial version of TS 2013, I cannot login to mybitdefender and got the error:

"An unexpected error occurred during this operation"

I have an existing mybitdefender account and able to login directly through the website: http://my.bitdefender.com

arcanjoangra

hi .. i have a same problem when trying to log in with Bitdefender Total Security 2013 .

plz help - me

Georgia

Hello and welcome to the Bitdefender forum!

A product update was recently released. Your build should be 16.27.0.1763(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?showtopic=35498

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if the situation is solved afterwards.

Have a nice day!