On-access Scanning Is Disabled

Updated daughter laptop with new version of BD AV 2013 (2011 previous). Ran full scan before install. Install seemed to go well. However, the security widget says there is an issue and when opening it, the issue is "On-access scanning is disabled". Ok, so click fix it and it failed. Re-installed, same issue. The BD AV 2013 app window shows green, however clicking on a scan does nothing, auto update is disabled, cant turn off autopilot, cant change settings.

Attached are screenshots.

BD AV 2013 been working fine on my computer. Both of us have Windows 2007, mine is Pro, hers is Home.

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Comments

Conromia

Did your try the repair install? instead of removing it completely?

Or the Uninstall tool after you uninstalled it properly?

I had similar issues.

rootkit

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

Phil_Colons

I'm having the same issue. Trying to follow the instructions in the "Generate a Standalone Support Tool Log", but I'm unable to locate the .exe file in the zip drive. Anyone have any thoughts?

Georgia

Hello Phil_Colons and welcome!

After running the diagnostic tool an archive is created on your desktop. The name starts with BDSP_. This is the file we need for the analysis.

Please send me via PM the BDSP_ archive so I can assist you further.

Thank you