Will Not Complete A Full Scan

The second time in less than five months BitDefender has become a problem for me. Different story, however. I've been a loooong time customer and am getting frustrated with it.

Quick scan works. Full scan fails. I am PM'ing Support Log to Christian.

Thanks in advance.

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rootkit

Hello

A product update was released. Your build should be 16.20.0.1483(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...mp;#entry157184

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if the situation is solved.

Have a nice day!

Okaynot

Hello

A product update was released. Your build should be 16.20.0.1483(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...mp;#entry157184

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if the situation is solved.

Have a nice day!

No, not resolved at all. Just a complete disappointment with re-newal in 2 months. Not happy. I left a full scan on overnight only to find it had completely disappeared. No record of scan. Also, it went from auto-pilot mode to user mode and will not switch back. I'm about to reboot to get it to go back. BitDefender used to be a trouble free obvious product to buy. In 2 months I am very likely not to be a BitDefender customer any longer.

Please help.

EDIT: Honestly this is just a pain. Even after re-boot this program will not allow me to switch it to auto-pilot again.

Okaynot

No, not resolved at all. Just a complete disappointment with re-newal in 2 months. Not happy. I left a full scan on overnight only to find it had completely disappeared. No record of scan. Also, it went from auto-pilot mode to user mode and will not switch back. I'm about to reboot to get it to go back. BitDefender used to be a trouble free obvious product to buy. In 2 months I am very likely not to be a BitDefender customer any longer.

Please help.

EDIT: Honestly this is just a pain. Even after re-boot this program will not allow me to switch it to auto-pilot again.

Okay, now this "program" has made me report a critical error/bug through the panel. I sent the report via the panel and asked it to restart and it is in autopilot mode but will not do a full scan.

rootkit

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

Okaynot

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

Hello Christian

Yes, I did run this earlier in the thread and PM'd you the ticket. I did a new one, too, and am PM'ing it.

Okaynot

Hello Christian

Yes, I did run this earlier in the thread and PM'd you the ticket. I did a new one, too, and am PM'ing it.

Did you get it Christian?!

rootkit

Hello

A product update was released. Your build should be 16.21.0.1504(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...st&p=158827

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if the situation is solved.

Have a nice day.