[escalated] Cpu 100% When Full Scan !

realkaka2204

Hi,

I'm using Bitdefender Internet Security 2013 (latest build 16.22.0.1534) on Windows 8 Pro x64. Every I full scan my System, CPU run 100% . Plz help me!

Thanks.

jonathan_quintana

Full scan does take a lot of processing power, but what are your computer specs and where are you seeing it is using 100%?

Aventador

Any antivirus scanner uses a lot of CPU power when running a full scan.

rootkit

Hello

A product update was released. Your build should be 16.23.0.1637(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...st&p=162888

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if the situation is solved.

Have a nice day.

realkaka2204

Hi,

I'm using latest build but issue still remains.

rootkit

Hello

I will need some logs from that machine.

For this issue, I have received a positive feedback when the update was released.

http://forum.bitdefender.com/index.php?sho...amp;hl=resolved

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

Rampant

I want to reaffirm the high load on the processor, all 6 cores are loaded almost to 100%, the latest version of antivirus.

realkaka2204

Hi Christian,

I sent that file for you!

rootkit

Hello

The logs were forwarded to the testing team.

I should receive some answers by Monday morning.

Take care.