Impossible To Finish Installation

edited January 2022 in Mobile Security


I just updated my bitdefender subscription on PC and also registered for the mobile version on android. But I have an issue after installing the app on my galaxy S3 under jelly bean. When starting the app, I am requested to enter my bitdefender credentials, when doing so I have an error "unknown error has occurred", same issue when I try to create a new account.

Do you know what can be wrong?

Thanks and regards


  • ✭✭✭


    Recently there have been some networking issues across America that might have affected also some of our service.

    Could you please tell us if the problem persist even today ?

    Thank you ,


  • Hello

    this is working now!


  • ✭✭✭

    Thanks for the feedback.

    Good to know things are ok now.

    For any other issues please open a new topic.

    Best regards,


This discussion has been closed.