Malware

I made a scan with BitDefender and it told me my cpu was clean.

After that i made a scan with a other malware scanner and it told me i had some trojans included the trojan.fakems wich was not detected by Bitdefender.

How come Bitdefender didnt detect the trojan and let me think my system is clean while it isen't.

I ran multiple malware scans with diffrent software and all gave me the trojan.fakems alert except for Bitdefender.

Explain to me how this can happen please.

Btw i got a license for 783 days of the bitdefender total security package so i want a propper feedback since i paid enough to own that.

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Comments

Black_Dawn

There's no one who can explain me why?

Minolt

There's no one who can explain me why?

Don't use 2 antivirus on the same PC, or BD will not work properly (conflict between the AV's)

The results of the other malware scanner are probably false-positive caused by BD drivers and files.

Don't worry, you're not infected.

rootkit

Hello

In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:

. A BDSYS log;

[how to GENERATE A BDSYS LOG]

. Save and extract the BDSYS tool to a location of your choice:

http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe

. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall

alert,select to Allow the application to connect;

. Click the "Create log" button to start generating the

log; A progress bar is indicating that the tool is creating the report;

. When the small window appears with the message "Log

saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;

. Upload that file on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

IMPORTANT:

.During this process the Real Time Protection in Bitdefender must be temporarily disabled;

.If you receive a Bitdefender Firewall alert to inform you that BDSysLog_i.exe tries to connect to the internet,then you need to select Allow;

[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2012]

In order to disable the antivirus protection, please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield" tab and click on "ON" under On-access scanning. Select the time interval that suites your troubleshooting needs and click "OK". The On-access scanning should be enabled back after finishing the troubleshooting procedure.

[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2013]

We will get back to you as soon as the analysis is complete.

Take care.