Findgala Redirects

Hello there,

Recently my computer has been infected with "findgala" virus and redirects my link when I click on a webpage.

I've already performed a full computer scan in rescue mode, it cleaned out most of the trojans/viruses/malwares.

However it came back and it is getting really annoying. Upon scan, bitdefender is saying my computer is clean. But I am still getting redirected.

Please help!

Thanks in advance!

p.s.

Window 7

Bitdefender total security 2013

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Comments

rootkit

Hello

In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:

. A BDSYS log;

[how to GENERATE A BDSYS LOG]

. Save and extract the BDSYS tool to a location of your choice:

http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe

. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall

alert,select to Allow the application to connect;

. Click the "Create log" button to start generating the

log; A progress bar is indicating that the tool is creating the report;

. When the small window appears with the message "Log

saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;

. Upload that file on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

IMPORTANT:

.During this process the Real Time Protection in Bitdefender must be temporarily disabled;

.If you receive a Bitdefender Firewall alert to inform you that BDSysLog_i.exe tries to connect to the internet,then you need to select Allow;

[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2012]

In order to disable the antivirus protection, please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield" tab and click on "ON" under On-access scanning. Select the time interval that suites your troubleshooting needs and click "OK". The On-access scanning should be enabled back after finishing the troubleshooting procedure.

We will get back to you as soon as the analysis is complete.

Have a nice day.

ezheng86

PM sent!

Thanks!

Hello

In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:

. A BDSYS log;

[how to GENERATE A BDSYS LOG]

. Save and extract the BDSYS tool to a location of your choice:

http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe

. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall

alert,select to Allow the application to connect;

. Click the "Create log" button to start generating the

log; A progress bar is indicating that the tool is creating the report;

. When the small window appears with the message "Log

saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;

. Upload that file on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

IMPORTANT:

.During this process the Real Time Protection in Bitdefender must be temporarily disabled;

.If you receive a Bitdefender Firewall alert to inform you that BDSysLog_i.exe tries to connect to the internet,then you need to select Allow;

[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2012]

In order to disable the antivirus protection, please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield" tab and click on "ON" under On-access scanning. Select the time interval that suites your troubleshooting needs and click "OK". The On-access scanning should be enabled back after finishing the troubleshooting procedure.

We will get back to you as soon as the analysis is complete.

Have a nice day.

rootkit

Thank you for reporting this.

I've sent your request to our lab. I'll keep you up to date.

Have a nice day.

flightmedic

I have findgala on mine as well. Btitdefender 2012 total security says my machine is clean.

ezheng86

I have findgala on mine as well. Btitdefender 2012 total security says my machine is clean.

I hope they can figure this out already. It's annoying the sh*t out of me!!!

-AzEKnightz

rootkit

Hello

In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:

. A BDSYS log;

[how to GENERATE A BDSYS LOG]

. Save and extract the BDSYS tool to a location of your choice:

http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe

. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall

alert,select to Allow the application to connect;

. Click the "Create log" button to start generating the

log; A progress bar is indicating that the tool is creating the report;

. When the small window appears with the message "Log

saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;

. Send me via PM the generated log file.

. If the file is to big for send it over PM, upload the results to one of the online file hosting servers mentioned below or use one of your own and send via PM the download link.

http://www.sendspace.com

http://www.mediafire.com

[How to create a screen shot]

On Windows, press the Print Screen or Prnt Scrn key on your keyboard, found at the upper right of the keyboard. This key will capture the entire screen. Open up your paint program -click on "Start-> All Programs-> Accessories->

Paint". In the paint program, select File/New, then Edit/Paste. Then save the file and attach it in your PM message.

If the file is to big for send it over PM, upload the results to one of the online file hosting servers mentioned below or use one of your own and send via PM the download link.

We will get back to you as soon as the analysis is complete.

Have a nice day.

flightmedic

It's surprising that this is just not being looked at by Bitdefender. This is NOT a new redirect, or a new issue. After searching the web, findgala was known about 2-3 years ago. That I paid my subscription and this is a "new" issue, is kind of disconcerting.

rootkit

Hello

The received PM is empty, no logs attached.

Please post here the download link for the BDSYS log.

Take care.

ezheng86

http://www.sendspace.com/file/grtrsy

Here you go!

-Eric

ezheng86

http://www.sendspace.com/file/grtrsy

Here you go!

-Eric

Can someone check this out. I've had this posted twice and no response. BitDefender forum is really slow at getting things done. Please have someone take a look at this. This redirect virus/trojan is a piece of sh*t!!!!

-Eric

rootkit

Hello

We believe this is only the homepage set in your browser, have you tried to reset it to default?

Take care.

ezheng86

Hello

We believe this is only the homepage set in your browser, have you tried to reset it to default?

Take care.

I did, and I fixed the problem. By deleting google chrome completely using Revo Uninstaller.

The "trojan/bug/virus" seem to embeded itself into the Chrome itself. Deleting it comletely fixes the problem.

-Eric

rootkit

Hi Eric

That issue was caused most likely by one of the installed extensions.

Should you need any further assistance, please do not hesitate to contact us.

Have a great day!