Another Fake Email

4Neilk

Hello and thanks in advance for your help,

About a week ago I received an email from a friend with a heading like: "hey, Neil". The system warned me not to open, and like a dummy, I opened it. It took me to a web page at MSNBC discussing "work at home". In any case, I deleted it and ran a full scan with a result of no infection. Unlike the similar post, I have had no additional emails like this since.

All seems to work well except I can't load my gmail or google news. They occasionally load, but not often. Same problem on my Wife's PC, which is on my home network, she did not receive this email. No problem with the ipad which is also on the home network. I can't seem to figure it out. Network access to all other sites are fine. The only think I can think of is possible infection, but how could my wife's PC (also with bitdefender 2012) have the same issue? The malware couldn't travel through my router could it?

Any assistance would be greatly appreciated. I have the email in gmail trash if you would like me to send it.

Neil Hall

rootkit

Hi Neil

In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:

. A BDSYS log;

[how to GENERATE A BDSYS LOG]

. Save and extract the BDSYS tool to a location of your choice:

http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe

. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall

alert,select to Allow the application to connect;

. Click the "Create log" button to start generating the

log; A progress bar is indicating that the tool is creating the report;

. When the small window appears with the message "Log

saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;

. Upload that file on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

IMPORTANT:

.During this process the Real Time Protection in Bitdefender must be temporarily disabled;

.If you receive a Bitdefender Firewall alert to inform you that BDSysLog_i.exe tries to connect to the internet,then you need to select Allow;

[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2012]

In order to disable the antivirus protection, please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield" tab and click on "ON" under On-access scanning. Select the time interval that suites your troubleshooting needs and click "OK". The On-access scanning should be enabled back after finishing the troubleshooting procedure.

[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2013]

In order to disable the antivirus protection, please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield" tab and click on "ON" under On-access scanning. Select the time interval that suites your troubleshooting needs and click "OK". The On-access scanning should be enabled back after finishing the troubleshooting procedure.

We will get back to you as soon as the analysis is complete.

Have a nice day.