Fantastigames

lkosburn

Hello,

I am new to this forum but I am a Bitdefender 2013 subscriber. Because of the issues I am having with my laptop, I've chosen to use my Ipad to post this question just in case it tries to infect via me posting on this site.

For close to two weeks, I've noticed that every single time I open a search engine, it redirects me to a search engine page that has a search engine box, some revomnended sites listed such as Facebook, free games,amazon When I look at the address listed in the search bar, it says: http://search.fantastigames.com/453

I ran several Bitdefender 2013 complete system scans, and it says "no infected items have been detected".

Any help is appreciated in regard to fantastigames. I do not playany games on my laptop.

Laurie

rootkit

Hello Laurie

In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:

. A BDSYS log;

[how to GENERATE A BDSYS LOG]

. Save and extract the BDSYS tool to a location of your choice:

http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe

. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall

alert,select to Allow the application to connect;

. Click the "Create log" button to start generating the

log; A progress bar is indicating that the tool is creating the report;

. When the small window appears with the message "Log

saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;

. Upload that file on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

IMPORTANT:

.During this process the Real Time Protection in Bitdefender must be temporarily disabled;

.If you receive a Bitdefender Firewall alert to inform you that BDSysLog_i.exe tries to connect to the internet,then you need to select Allow;

[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2013]

In order to disable the antivirus protection, please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield" tab and click on "ON" under On-access scanning. Select the time interval that suites your troubleshooting needs and click "OK". The On-access scanning should be enabled back after finishing the troubleshooting procedure.

We will get back to you as soon as the analysis is complete.

Have a nice day.