Ukash Virus

techtalk

Dear reader,

I'm a user of bitdefender for many years now, never let me down.

I have running Bitdefender and I ran into a Ukash virus!

How come?

And how do I get away from that screen.

I have started up in safe mode but Bitdefender won't start!

I found some other software which will deleted it instantly after scanning, but I have to purschase a license, while I have Bitdefender why should I?

Please hand me a easy way to remove this virus.

kind regards,

wim

I'm running Windows 7 64 bit

now only possible to login in safe mode

rootkit

Hello

In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:

. A BDSYS log;

[how to GENERATE A BDSYS LOG]

. Restart your PC in Safe Mode with Networking.

[How to restart in SAFE MODE With Networking]

- Restart the computer;

- Press the "F8" key several times before Microsoft Windows begins to load; you need to press "F8" until you will be displayed a text menu;

- Select "SAFE MODE With Networking"

. Save and extract the BDSYS tool to a location of your

choice:

http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe

. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall alert,select to Allow the application to connect;

. Click the "Create log" button to start generating the log; A progress bar is indicating that the tool is creating the report;

. When the small window appears with the message "Log saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;

. Send me via PM the generated log file.

. If the file is to big for send it over PM, upload the results to one of the online file hosting servers mentioned below or use one of your own and send via PM the download link.

http://www.sendspace.com

http://www.mediafire.com

We will get back to you as soon as the analysis is complete.

Have a great day!