Full System Scan Bsod Help

DereckR

Hello,

I am needing help with this issue asap please.

System Informaton:

Windows 7 Professional 64Bit

4gb Ram

Bit Defender 2013 Total Security

This seems to only be happening when we perform a full system scan. The scan last about 3-4 minutes and then it BSOD.

Here are the dump files:

Dump Files Send Space

DereckR

Hello,

I am needing help with this issue asap please.

System Informaton:

Windows 7 Professional 64Bit

4gb Ram

Bit Defender 2013 Total Security

This seems to only be happening when we perform a full system scan. The scan last about 3-4 minutes and then it BSOD.

Here are the dump files:

Dump Files Send Space

Also to add to this my auto update on off is grayed out. Can't do auto update.

Georgia

Hi Dereck,

Sorry for the late reply.

If the reported issue still persists, I kindly ask you to follow the instructions listed below, as the logs previously uploaded on Sendspace are not available anymore.

Please follow the steps explained in this article and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

Also send me the latest dump files from this location: C:\Windows\Minidump

If the .dmp files and the support tool archive are too big to attach, upload them on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate these logs, disregard the message above and just post the ticket ID.

Thank you!