how can i get rid of the key-logger "net spy 2.6" from my computer?
I need help please.
http://www.youtube.com/watch?v=hrrcYT1ryP0
What is your operating system?
windows xp
No.. someone send to me an .exe file and he infected me and stole my email accounts, but he give me back all my accounts after all. But how can i be sure that he is no longer spy-ing me?
BigProblem,
Are you a certified malware removal expert?
I am also interested in reading ComboFix logs.
There are many tools available, but they are used according to the situation.
I'll take that as a no.
You have no business having anyone run combofix.
If you don't know what you are doing, you could turn someone's computer into a paperweight.
I have reported this to the moderators for review.
The tech team has turned my computer into a paperweight following loyally their instructions btw.
I have heard this in almost every post that you have replied in since you have joined the forum. And, without any evidence that it was the fault of Bitdefender in the first place. I wouldn't want someone who can't take care of their own system taking care of mine.
It is implied that the techs at BD are professionals. I can only imagine what an amateur such as yourself would do to a system.
Hello
In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:
. A BDSYS log;
[how to GENERATE A BDSYS LOG]
. Save and extract the BDSYS tool to a location of your choice:
http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe
. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall
alert,select to Allow the application to connect;
. Click the "Create log" button to start generating the
log; A progress bar is indicating that the tool is creating the report;
. When the small window appears with the message "Log
saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;
. Upload that file on
http://www.sendspace.com
or
http://www.mediafire.com
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
We will get back to you as soon as the analysis is complete.
Have a nice day.
