Autopilot Keeps Turning Itself Off

s_gunn

Hi. I just wondered if anyone can give me a solution to the autopilot mode being switched to user mode at seemingly random times - I haven't notied any pattern. Everything else seems to function perfectly.

Thanks for any help you can offer!

Maverix

Hi. I just wondered if anyone can give me a solution to the autopilot mode being switched to user mode at seemingly random times - I haven't notied any pattern. Everything else seems to function perfectly.

Thanks for any help you can offer!

I have the same issue, have been in contact with support but no luck.

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The refered to:

http://www.bitdefender.com/support/what-to...abled-1088.html

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Georgia

Hello,

@ Maverix :

I can see that you confirm the resolution on 01/24/2013, ticket ID 201301231009896 . Can you tell me if the Autopilot issue persists?

@ shelagh :

Do you still need further assistance?

Looking forward to hearing from you both.

Maverix

Hi,

I still have this issue, after following your instructins.

Will do the troubleshooting this weekend.

Regards

Hello,

@ Maverix :

I can see that you confirm the resolution on 01/24/2013, ticket ID 201301231009896 . Can you tell me if the Autopilot issue persists?

@ shelagh :

Do you still need further assistance?

Looking forward to hearing from you both.

rogclifford

I am also having this problem on reboots and resume from sleep . I have to manually reset Autoscan as a consequence. Any resolution to this probem please?

chrischieeee

Hello,

I am also having this problem of 5 laptops.

The autopilot-function is activated and when remove the powercabel, the autopilot-function is disabled automatically.

When connect the powercabel, the autopilot-function remains disabled.

Only self activiation the autopilot-function solve the problem.

Very bad of this problem the autoupdate is also disabled, when autopilot-function is disabled!

Fyi:

Is the laptop-modus disabled, i haven't this problem.

I hope you can help me.

Thanks

Best regards from Germany

Georgia

Hello,

@ chrischieeee :

We are aware of this issue, thank you for your feedback. We are working on fixing it.

@ rogc :

I found your ticket ID 201303101005855 , but the integrated log is corrupt, so I am unable to analyze it. Please post here a new support tool log. The support tool executable is found by bringing up the Bitdefender interface and going to Help and Support > Contact Support. If you are unable to upload the file here you can put it on www.sendspace.com and post the download link.

Thank you!

s_gunn

Hello,

@ Maverix :

I can see that you confirm the resolution on 01/24/2013, ticket ID 201301231009896 . Can you tell me if the Autopilot issue persists?

@ shelagh :

Do you still need further assistance?

Looking forward to hearing from you both.

Sorry, I didn't realise anyone had replied to my post as I must have notifications turned off and since life has been hectic I missed it!

Yes, I am still having the same problem. I have checked that laptop mode is disabled but not sure what else to try!

Georgia

Hello shelagh,

I will need a fresh support tool log gathered from that machine.

Please follow these steps:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach, upload it on

http://www.sendspace.com or http://www.mediafire.com

and post the download link.

Thank you, have a beautiful weekend ahead of you!