Windows 8 Security - Antivirus Lockdown

rbd261
rbd261
in Antivirus

I recently purchased Bitdefender Windows 8 Security for my laptop. HP Pavilion g6, i5-2430 CPU@2.40GHz, 6GB Ram, Windows 8 Pro and Office 2013. When I carried out a system scan (4hrs12mins) my laptop completely locks up. No keys work, no mouse, no shortcuts - nothing. The only way to shut down is to press and hold the power button. When the laptop is finally restarted it seems to take forever for any shortcut to work and if I try to open Outlook 2013 and Chrome - well I go for a coffee. This is not an issue I had with NIS2013.


It may be something basic, but forgive me for being naive - I thought that new security software should actually work when installed. <_<

Comments

  • Georgia
    Georgia ✭✭✭
    edited March 2013

    Hello and welcome to the Bitdefender forums!


    I've found your Ticket ID: 201303131033231 and I will send you an e-mail you in a few minutes.


    Thank you for reporting this issue.

  • rbd261
    rbd261
    Hello and welcome to the Bitdefender forums!


    I've found your Ticket ID: 201303131033231 and I will send you an e-mail you in a few minutes.


    Thank you for reporting this issue.


    Hi Georgia,


    Thanks for getting back to me. Followed your instructions and hey presto - I'm up and running. No further issues to date - Many Thanks.

  • Georgia
    Georgia ✭✭✭

    You're welcome, I was glad to help :)


    If you need anything else, let me know.

This discussion has been closed.

All Time Leaders

Categories

Defenders of the month