Popunders

drwalker

On my Firefox browser and I'm getting popups - I think these are called popunders.

Every time I click on a new page, a new ad comes up.

I have the popup blocker 'on' under 'tools'.

I've done a full scan with bitdefender internet security 2013 and it shows no issues.

I also have the firewall and antispam on.

Why isn't bitdefender blocking these popup ads??

How do I set bitdefender from stopping these things?

thank you

dave w.

rootkit

Hello

In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:

. A BDSYS log;

[how to GENERATE A BDSYS LOG]

. Save and extract the BDSYS tool to a location of your choice:

http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe

. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall alert,select to Allow the application to connect;

. Click the "Create log" button to start generating the log; A progress bar is indicating that the tool is creating the report;

. When the small window appears with the message "Log saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;

. Upload the results to one of the online file hosting servers mentioned below or use one of your own and post here the download link.

http://www.sendspace.com

http://www.mediafire.com

We will get back to you as soon as the analysis is complete.

Have a nice day!