Bitdefender 2012 Total Update Problem

ruteq

Hi

Last year I bought Bitdefender Total Security 2012 (version on 3 pcs) with 2 year license .Today I found that information :

http://www.bitdefender.com/support/how-to-...r-2013-711.html

so I decided to update my bitdefeder to 2013 version.

I just tried to upgrade following the instructions. Firstly I uninstalled 2012 version using uninstall toll. Then I got Total Security 2013 installed okay, but when it comes to automatically retrieving my current license key it grants my 30 trial version. It cannot accept my previous key (still valid for 500+days). On my website account now I see to products:

-BitDefender Total Security 2011 - evaluation version

PL]Bitdefender Total Security 2013 - license key

What do I do now to fix it? I tried to upgrade bitdefender on 2 of 3 my computers and on both I got that problem:/ Another strange thing is that in my accounts I can see now just 2 computers ,not 3.. I am afraid to try update on third computer because I don't want to loose the license key assigned on my website:/

Thank-you in advance!!

Georgia

Hello ruteq,

Welcome to the Bitdefender forum

Please send me a PM with the email address that you used to register the My Bitdefender account and your license key so I can check them in the system.

DO NOT POST THEM ON THE FORUMS!

Thank you!

Georgia

The issue has been addressed on PM, I will close the topic now.

I hope you enjoy your Bitdefender 2013 product!