Agressive "trkjmp" Adware Malware/virus In Firefox

jasperv21

Hi all,

I've got trouble with a really annoying malware/firefox infection.

When I browse the internet using firefox, on for example a news website, random words in the texts of this webpage become links to advertisements. The same happens when I move my mouse over a random image, an advertisement pops up. All these advertisements direct me to some webpage called i.trkjmp.com (i've heard that this virus is therefore called the trkjmp virus).

I also have the impression that it is getting worse, because since a couple of days advertisments now also pop up randomly.

The strange thing is that this only happens in firefox, and not in internet explorer, chrome or safari.

I've done numerous full system scans, but Bitdefender internet security 2013 does not apper to be able to fix this problem.

How can I get rid of this annoying virus?

Jasper

rootkit

Hello Jasper

In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:

. A BDSYS log;

[how to GENERATE A BDSYS LOG]

. Save and extract the BDSYS tool to a location of your choice:

http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe

. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall alert,select to Allow the application to connect;

. Click the "Create log" button to start generating the log; A progress bar is indicating that the tool is creating the report;

. When the small window appears with the message "Log saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;

. Upload the results to one of the online file hosting servers mentioned below or use one of your own and post here the download link.

http://www.sendspace.com

http://www.mediafire.com

We will get back to you as soon as the analysis is complete.

Have a nice day!