Internet Security 2013 - Av

chriskinnear

Is anyone else having trouble switching on Active Virus Control? I installed Bitdefender a few weeks ago and everything has been fine. I'm now getting a warning message that AV is not switched n and I can't activate Active Virus Control from the Security Centre

Georgia

Hi cdk and welcome!

To further investigate the cause of this issue, please post here a support tool log:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and post the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a great weekend!

chriskinnear

Georgia,

Log:

http://www.sendspace.com/file/exh1rs

screenshots of security centre and warning message:

Georgia

Hello,

There is another security application installed on the system. I will send you detailed steps on how to solve this issue via PM.

Thank you for your cooperation!