Device Cannot Sign-in To Bd Servers After Buying Premium

ruud.roodenburg@gmail.com

Hi,

Today i bought the premium licence and made a bitdefender account.

Since then i get te sign-in error

When i try to sign-in i get te message:

the server encountered a problem while processing your request.

Please try again later.

This is since this morning after activating my BD Mobile Security Premium.

Please advise,

Regards,

Ruud

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zeus.bd

Hello ,

Please try the following.

Clear data for the app and afterwards login with your account.

Could you also please forward me the email address from which you made the purchase and your My Bitdefender account to dmanolache@bitdefender.com so I can check that to see the purchase registered with our servers.

ruud.roodenburg@gmail.com

Hello ,

Please try the following.

Clear data for the app and afterwards login with your account.

Could you also please forward me the email address from which you made the purchase and your My Bitdefender account to dmanolache@bitdefender.com so I can check that to see the purchase registered with our servers.

The requested mail has been sent.

Ruud.

ruud.roodenburg@gmail.com

The requested mail has been sent.

Ruud.

I still cant sign in to the servers which renders this premium application useless.

After the first reply i got msg that there some cloud services affected in some regions across Europe.

When will this be fixed........ :wacko: <img class= " />

Ruud

Lucas810

I've got the same problem here. I'm in Brazil, though.

Is there any chance to get it working?

Jeffrey Jaeger

I'm having the same problem.

I've tried to log on with my normal BitDefender account and my Google account.

Nothing! <img class= " />

helveciojunior

I have the same problem, I install in my Galaxy Note and the product doens't active... I'm in Brazil...

ruud.roodenburg@gmail.com

Still NO answer !!!

Still NO solution !!!

In the other tread the problem wss solved but it is NOT!!!

ipje68

Still NO answer !!!

Still NO solution !!!

In the other tread the problem wss solved but it is NOT!!!

Yes indeed, the problem I had is solved, maybe another e-mail to support. The support in this section of the forum is not great. Hope for you guys it wil work soon, good luck!! Just, had a quick brain wave .... in google play is a new version with release date 06 april 2013, I first updated to this version before I logged in.... remember... don't shoot the messenger if this is not working ;-)

ipje68

Okay, a little update, today a bought a new license for my fifth Android device (my wife her phone, so I can locate her ), and had the same problem as a few days ago. Sent a e-mail to support again...

ipje68

After sending the mail, problem was solved in 24 hours :rolleyes:

Lucas810

Yes indeed, the problem I had is solved, maybe another e-mail to support. The support in this section of the forum is not great. Hope for you guys it wil work soon, good luck!! Just, had a quick brain wave .... in google play is a new version with release date 06 april 2013, I first updated to this version before I logged in.... remember... don't shoot the messenger if this is not working ;-)

Problem solved! I saw the update and tried to use the App and it worked! And I didn't even know about this quote.

Thank's for your.... help, I guess.

But thanks for the advise, hehehe. That's for sure.

ruud.roodenburg@gmail.com

Problem solved

Thanks.

Ruud.