Major Problem

zzmel

Hi:

I purchased bit defender 2013 security package. While on netflix, my computer froze up and I had to do a restore. Unfortunately, I got an error telling me that I have to disable my virus checker. I did that and tried again. I did not get a satisfactory restore. Once again, it errored. I figured maybe I ought to just uninstall bit defender and reinstall it again once I get my computer restored. I was unable to uninstall bit defender. When I clicked on the icon "B", it tells me to be patient while it was loading. After about 25 minutes, it still was loading. I could not stop the loading process. I then tried to reinstall and that errored telling me that I am unable to install because I already have a copy of bit defender. So in other words, if the bit defender is already installed, I should have been able to launch it. I could not relaunch it when I clicked on the program icon. I am on wits end and I just don't know what I should do to fix this problem. I hope that you can help me with this problem other than do a complete system recovery which I do not want to do. Any help would be appreciated. I am running windows 7 premium. Thank you very much for a quick reply.

Regards,

Mel Topf

M

cohbraz

Hi:

I purchased bit defender 2013 security package. While on netflix, my computer froze up and I had to do a restore. Unfortunately, I got an error telling me that I have to disable my virus checker. I did that and tried again. I did not get a satisfactory restore. Once again, it errored. I figured maybe I ought to just uninstall bit defender and reinstall it again once I get my computer restored. I was unable to uninstall bit defender. When I clicked on the icon "B", it tells me to be patient while it was loading. After about 25 minutes, it still was loading. I could not stop the loading process. I then tried to reinstall and that errored telling me that I am unable to install because I already have a copy of bit defender. So in other words, if the bit defender is already installed, I should have been able to launch it. I could not relaunch it when I clicked on the program icon. I am on wits end and I just don't know what I should do to fix this problem. I hope that you can help me with this problem other than do a complete system recovery which I do not want to do. Any help would be appreciated. I am running windows 7 premium. Thank you very much for a quick reply.

Regards,

Mel Topf

M

Try downloading and running the special uninstall tool here. That should completely uninstall all Bitdefender components.

werby3

Hello zzmel,

Try to uninstall BD as cohbraz has mentioned, and if it fails try it in Safe mode.

For "System Restore" to work kindly read this : http://forum.bitdefender.com/index.php?sho...st&p=180880

Regards

coolcool1227

Read this topic if you don't want to re-install your OS.

How To Remove Previous Antivirus Traces And Re-installation Of Bitdefender, Detailed Procedure

Also try to restore your System either from Safe Mode or using StartUp Repair option during Boot up, the reason why it is necessary because Bitdefender's processes and drivers are not active/loaded (especially RTP, AVC and IDS) in Safe Mode and you will be easily use the Restore Point.

Georgia

Hello Mel and welcome!

Please let us know how is everything going after running the Bitdefender uninstall tool for 2013 products and following the advice suggested in the above posts.

If the issue still persists, please post here a support tool log:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and post the download link.

If you were already asked to generate the log file, disregard the above message and just post the ticket ID.

Have a wonderful week!