Locked Out Of Brand New Laptop $2,000+ Out Of Pocket

Spsinagra

I installed the anti theft onto my computer to protect it and you guys locked me out

Customer service was terrible and I'm now missing class because I have to get best buy to wipe my laptop and restore it. Please help me ASAP I can't use my keyboard to enter a pin its absurd and unacceptable that on the forums you deleted or edited the post that would have resolved my issues

Georgia

I'm sorry to hear that.

I will send you a solution via PM in a few minutes.

I'm here for you should you need further assistance.

Spsinagra

I installed the anti theft onto my computer to protect it and you guys locked me out

Customer service was terrible and I'm now missing class because I have to get best buy to wipe my laptop and restore it. Please help me ASAP I can't use my keyboard to enter a pin its absurd and unacceptable that on the forums you deleted or edited the post that would have resolved my issues

I'm still waitin at best buy for geek squad ridiculous that bitdefender is this rude

Spsinagra

I'm sorry to hear that.

I will send you a solution via PM in a few minutes.

I'm here for you should you need further assistance.

Why can't you just send me the solution?

why do you have to say your going to send me a message via another message

Georgia

Supersean425,

Please stop spamming the topic!

I kindly recommend you to read the forum rules before posting.

Follow carefully all the instructions you recently received via PM and reply back also via PM if you need more help.

Thank you for your understanding!

columbo

I'm sorry to hear that.

I will send you a solution via PM in a few minutes.

I'm here for you should you need further assistance.

Nothing but a class post, and responded to on your part quickly, Georgia

Supersean425, you may not understand that on this forum you are given a heads up on the help, and how it may come to you. It's done for your benefit, just to make sure you know, and look out for it (i.e. PM)

Kind regards,

Scott

Georgia

@ Supersean425: I've received your last PM's.

To make sure you receive the next set of instructions, I will send you an email. Your ticket ID is 201304041004056.

Thank you for your cooperation in this matter!

airwad16

am locked out of my computer. Would like to unlock it without wiping my computer.

Georgia

Hello airwad16, I see you already posted you request here:

http://forum.bitdefender.com/index.php?sho...st&p=184798

I'll make sure to send you a solution in a few minutes via PM.

haris11

GEORGIA COULD YOU PLEASE HELP I CANT SEND YOU A PM. PLEASE HELP ME I AM HAVING THIS ISSUE AND YOU HAVE HELPED MANY PEOPLE!

WINDOWS 8 64BIT

SAMSUNG SERIES 3 LAPTOP

Johan94100

Hi Georgia / Team,

I'm facing the same issue as many other members here.

I recently upgraded from 2013 to Total Security and decided to try Safe Lock before my trip... It worked so well that I can't unlock now, even when trying with an external USB keyboard.

Here is my system:

Windows 8 Pro 64bits

Sony Vaio laptop SVS131E1DM

Laptop keyboard / French AZERTY

Also tried with USB external keyboard / French AZERTY

Please let me know if you need anything else. I'm flying this Saturday and would like to unlock the computer before.

Thanks.

Regards,

Johan

PS : The French customer service department is now closed until Monday, this is why I'm coming here. :-)