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Remove Devices From Bitdefender Anti-theft
Hello, Starting with 11.27.2013, you now have the possibility to remove any unwanted device from Bitdefender Anti-Theft. In order to remove a duplicate device or one that is no longer in use, access the My Bitdefender portal. Click on the Anti-Theft icon or use the following link:…
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My tablet has been locked !
I received this message when trying to access my tablet:Someone tried to unlock your phone or apps;try again in 30 seconds... That someone happens to be me... What do I do.... Thanks ! 😒
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Wrong Location
Hi...When I go to the Anti theft module in My Bitdefender, it is showing me a location about 10 miles from my house. Why is it showing me this location? Why is it showing me any location? Does this feature not have to be enabled? I have no devices. Only my desktop computer.
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Remove Devices From Anti-theft
I posted this in the Mobile forum but did not receive a reply from Bitdefender, so I am posing it here for hopefully better visibility. I have a few devices I no longer use that have been removed from the dashboard on my.bitdefender.com, but still show up in the Anti-Theft module. How can those unused devices be removed?
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Safe Lock Pin Forget
When I lock the device from AntiTheft e.g my Laptop, and when I restart my system, Bitdefender Safe Lock prompts for password/PIN. But there is no option to remove PIN lock from the AntiTheft and also not from the Main Interface. I forget the code what i entered only.. Do reply. So how do I remove the AntiTheft…
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Safelock
Hi, I have locked myself out of my laptop and there isn't anywhere for me to re-enter my pin as I have the message 'Bitdefender safe lock with a cursor below it. Can anyone tell me how I can get back in?
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General Anti-theft Info Needed.
Hiya: Quick question. I was very impressed to see that Anti-Theft located me to within one house of my residence... Can you tell me how that works? My computer does not have GPS and if it used my ISP information it would have located me in another town entirely as that's where I show up when i use "Whatismyipaddress.com"…
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Harddisk Erased After Mistake
Hello, I made a big mistake: I was on the lock tab and note that the proposed location was completely false. I try to relocate; nothing works. I see the button "delete data" I say. I will remove the data location. A message appears: are you sure to delete this data? I say yes Computer reboot and later I read erasing the…
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Suppression Des Données Par Erreur
Bonjour, J'ai fait une grosse erreur: J'étais sur l'onglet antivol et je constate que la localisation proposée etait completement fausse. J'essaye de relocaliser; rien n'y fait. je vois le bouton " supprimer les données " .Je me dis: je vais supprimer les donnees de localisation. Un message apparait : etes vous certain de…
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Bitdefeder Safe Lock - Conputer Completely Locked Out
Hello, When I was working on my laptop windows rebooted and asked for a pin.. i can't type or do anything. I am really upset because I need this pc. Every time I reboot it my keyboard is going nuts with flashing lights all over the place please help me. Windows 8.1 64x Sony Vaio Bitdefender Total security 2015 (beta) Anti…
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Anti Theft @ My Pc
Hi. I choose a trial Bitdefender Total Security 2013 before I buy It. Today I try, in my Toshiba Satellite with WIN8, the Anti-Theft. I thought: -"I choose a pin and if someone take my pc away I activate it". Well... Now I have the screen of my pc saying "Bitdefender safe lock >" and I've nowhere to insert the pin. The…
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Safe Lock Problem
Admin bitdefender can you help me when I register in bitdefender safe lock and after restarting I cannot open anymore my laptop I'm using Sony vaio i5 w series pla help me huhuhu help
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Antitheft Location Confirmation
Hi I had a burglary 2 nights ago. At the time I checked the location of my laptop and it said it was at my home still. I spoke via the online chat with your teams and sent them a screen grab asking them if they could confirm if this information was correct and was not cached information. They said that this would be…
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Safe Lock Blocked
Hello. I have bitdefender total security 2014 and tried to lock my pc for testing. And it works but I cant reactive it i cant enter any key. I called the german support the cant do nothing for me and escalated it as level 2. But i need my notebook very fast. Is there a way to get the unlock instruction on another faster…
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Antitheft Locked My Notebook
Hello together, I tried the AntiTheft - Lock - Function of Bitdefender 2013 and now my notebook doesnt work anymore There is only the Text "Bitdefender Vorhängeschloss..." and the Caps Lock LED blinks 3x on and on I have a Lenovo Thinkpad T410 notebook How can I unlock the AntiTheft Tool ??? The secure-mode of Windows 7…
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Locked Out
Hi i tried Bitdefender anti theft lock...and now im locked out of my laptop,i need it urgently,please help me i am begging you ! PLEASE HELP ME Lenovo Ideapad Y500 Windows 8.1 64 BIT. Please PM me instructions,thank you. @Georgia any help?
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Help Me
hi there.please help me..i caught lock with bitdefender safe lock..i just want to try the antithief feature..but if make me blank..i need to use computer to make my assignment..i need to present it..all stuff was in the computer..please send me thesolution..i beg to u..
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Keyboard Locked After Trying Anti Theft Lock
Hello I understand after some reading that I have to open a new post Hi, please I´m a engineering student, i´m just about finish the school but I do really need my computer to get finished. The reason I turn my computer locked was because: some one broke into my room and stole my girlfriend´s computer so after trying to…
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Antitheft Laptop Lockup Issue
hey my laptop has been locked up since yesterday night.....i was trying to use antitheft option....since then my laptop restarted and the keyboard is not working anymore...just a message is displayed.Bitdefender safe lock......wat should i do??????????i m quiet frustrated.please help me out........anyone...... " /> :angry:
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Antitheft Laptop Lockup Issue
hey my laptop has been locked up since yesterday night.....i was trying to use antitheft option....since then my laptop restarted and the keyboard is not working anymore...just a message is displayed.Bitdefender safe lock......wat should i do??????????i m quiet frustrated.please help me out........anyone...... " /> :angry:
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Bit Defender Safe Lock *usb Keyboard Does Not Work*
After listening to some of the forums, my external usb keyboard, aswell as my internal keyboard do not work with the pin unlock. I entered my windows start up cd, as well as using the F11 key to try and bypass the safe lock, but none of those worked. Any Help or Updates please let me know. I have had this Safe Lock screen…
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Bitdefender Safe Lock
1. Install Bitdefender total security on a new HP laptop (windows 8). 2. Activated the feature for Bitdefender safe lock feature 3. Computer restarted and now unable to log in to laptop 4. Cursor appears but keyboard does not work 5. Cap lock LED light is flashing 6. Connected USB keyboard and rebooted Laptop. The Num Lock…
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Locked Out Of Brand New Laptop $2,000+ Out Of Pocket
I installed the anti theft onto my computer to protect it and you guys locked me out Customer service was terrible and I'm now missing class because I have to get best buy to wipe my laptop and restore it. Please help me ASAP I can't use my keyboard to enter a pin its absurd and unacceptable that on the forums you deleted…
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Anti-theft Lock
Hello,today I decided to try the Anti-Theft feature from BitDefender to see if it works.Well apparently it works too well,the laptop's screen is all-black and on the top left it asks for the pin that I previously chose to unlock it.The thing is that the keyboard is locked and I cannot type the pin.Can anyone help me…
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Safe Lock Heavy Problem
Admin any admin please reply my post about safe lock I'm posting this for 7 times .I buy this product because I trust this Total protection but in this safe lock I cannot sleep now for project presentation I will make Tommorow I cannot open my own laptop causing this disturbing safe lock why I'm suppose to suffer on this…
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Safelock Need Fixed Asap
Hi I downloaded bit defender anti-theft and security to find my phone. I did not set a pin or anything and all of a sudden my computer shut down and will not turn back on. it says "Bitdefender safe lock" This is a work computer and it is crucial to our business to have this up and running ASAP can you PLEASE message me…
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Android Device Locked-out By Anti-theft
Hi. Hope someone can help out on this. I downloaded and installed Bitdefender Anti-theft app for android and tested the anti-theft features: locate, lock and send alert. Unfortunately for me, while the remote lock worked, I can't access the device as the pin I registered with is not unlocking the device. I have confirmed…
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Anti Theft Computer Lockout
Hi, I Was trying out the New Bitdefender 2013, and when i enabled the Anti-Theft option, my Laptop got locked out, I am using Lenovo Ideapad Z560, Windows 7 64-bit. Can you please help me how to unlock my computer
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Safe Locked Please Help Urgent
I am locked at safe lock, please help me out . I don't have a USB keyboard please tell me ASAP
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Bit Defender Safe Lock
Sorry, but I'm extremely disappointing. Yesterday I bought this and today after a proper shutdown I can start my laptop. Appear on a black screen "bit defender safe lock" What is going on? dell Inspiron 11z (1110) windows 8 Pro x64 It's extremely urgent, and apparently I'm not the first....
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Severe Problem With Antitheft Safe Lock
On the very first day of purchasing Total Security 2013 (1st June 2013), I have tried out the anti-theft lock...after which I could not type in the pin to unlock my computer. I have contacted the technical support call centre 2 times, who could not help me and despite the promise of someone contacting me back to aid with…