Safe Lock Blocked

pascalk

Hello. I have bitdefender total security 2014 and tried to lock my pc for testing. And it works but I cant reactive it i cant enter any key. I called the german support the cant do nothing for me and escalated it as level 2. But i need my notebook very fast. Is there a way to get the unlock instruction on another faster way?

I have windows 8.1 64 Bit and a Acer Aspire v3-772g laptop. I tried to attach en external keyboard but nothing happens and the three lights are flashing.

Hope u can help me very fast.

Kind regards

Rohugh

Hello pascalk.

You need to contact Bitdefender via email for the solution -

http://www.bitdefender.com/support/contact-us.html

It will not be dealt with here because of security reasons.

pascalk

Hello. I already contacted german telephone support and thez escalated as level 2 via email. But how long do i have to wait for an answer because in germany there are working free days now. I need my laptop

Kind regards

saxatac

Hi Pascalk

I had same problem and the solution I was given didn't work so worked it out myself.

Send me an email to saxatac@hotmail.co.uk and I will reply with fix.

Cheers

saxatac

pascalk

Done you have got an email

Thanks for your help.

Rohugh

Please note guys that you are asked not to share anything received from Bitdefender in the way of a fix.

Hello,

For security reasons, I kindly ask you not to send out the instructions you receive from the Bitdefender representatives to any forum poster who claims to have locked out with Bitdefender Anti-theft. Thank you for your understanding.

pascalk

Please note guys that you are asked not to share anything received from Bitdefender in the way of a fix.

He has his own fix. And i want to use my notebook quickly and if bitdefender makes this **** i will try to use any faster way i get.

If it doesnt work on notebooks Bitdefender has to declare it in my bitdefender. Thats my opinion.

Kind Regards

pascalk

Hm ok his fix doesnt work, i tried it already.

How long do i have to wait for an answer?

Pascal

Rohugh

I don't know how long it takes, we would hope that as it is something urgent it will be fairly quick. There is also a chat and a phone contact but given that this is a security solution they may only want to deal via the email you registered with.

Phone: http://www.bitdefender.com/support/consumer-phone.html

Chat: http://www.bitdefender.com/support/chat-support.html

pascalk

Yes i already tried.. thats very sad