Bitdefeder Safe Lock - Conputer Completely Locked Out
Hello,
When I was working on my laptop windows rebooted and asked for a pin.. i can't type or do anything. I am really upset because I need this pc. Every time I reboot it my keyboard is going nuts with flashing lights all over the place please help me.
Windows 8.1 64x
Sony Vaio
Bitdefender Total security 2015 (beta)
Anti theft lock (Bitdefender safe lock)
Comments
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Hello Jasper,
You will need to send an e-mail contact to Bitdefender to get this sorted. Hopefully they will reply fairly quickly with the solution.
Email: http://www.bitdefender.com/support/contact-us.html
Ro.0 -
Hello Jasper,
You will need to send an e-mail contact to Bitdefender to get this sorted. Hopefully they will reply fairly quickly with the solution.
Email: http://www.bitdefender.com/support/contact-us.html
Ro.
Thank you, I just did this. but usually the support is not so quick. I've read there's a method to remove the lock but this can not be posted on forums for obvious reasons. could you pm it to me?0 -
Thank you, I just did this. but usually the support is not so quick. I've read there's a method to remove the lock but this can not be posted on forums for obvious reasons. could you pm it to me?
No. Even if I knew it Georgia has asked not to share the details.
http://forum.bitdefender.com/index.php?s=&...st&p=184445
It would also be a good idea, if you can, to post this on the Beta Feedback forum - I would have hoped that it would have been sorted for the new release.0 -
No. Even if I knew it Georgia has asked not to share the details.
http://forum.bitdefender.com/index.php?s=&...st&p=184445
It would also be a good idea, if you can, to post this on the Beta Feedback forum - I would have hoped that it would have been sorted for the new release.
Sure I'll do that, I'm beta testing the 2015 version anyway.
Also, I've actually tried to PM georgia but I'm not allowed to send him a PM. You've got any idea how to reach him? or at least get in contact with someone that can help me out.0 -
Georgia is a "she" and she has her PMs turned off.
All you can do is either email - as I suggested earlier, or try the chat or telephone. Sorry I can't help further as I know you must be annoyed and frustrated.
Phone: http://www.bitdefender.com/support/consumer-phone.html
Chat: http://www.bitdefender.com/support/chat-support.html
Email: http://www.bitdefender.com/support/contact-us.html
Ro.0 -
Georgia is a "she" and she has her PMs turned off.
All you can do is either email - as I suggested earlier, or try the chat or telephone. Sorry I can't help further as I know you must be annoyed and frustrated.
Phone: http://www.bitdefender.com/support/consumer-phone.html
Chat: http://www.bitdefender.com/support/chat-support.html
Email: http://www.bitdefender.com/support/contact-us.html
Ro.
Ok, Thank you for your time I'll contact the support0 -
Hi, I'm glad I to say I can now finnally get into windows again,
The process itself was pretty simple after, just by deleting ****** file from ******
I did need to make a ubuntu live usb though because I couldn't boot into bitdefender rescue mode.
anyway thanks for the support
Cheers,0 -
Hello Jasper,
Thank you for your feedback.
The reported issue is fixed via a product update that was released yesterday for Bitdefender 2014 and it the fix will also be integrated in Bitdefender 2015 Beta 3.
Have a great and sunny weekend ahead!0
