Bitdefeder Safe Lock - Conputer Completely Locked Out

Hello,

When I was working on my laptop windows rebooted and asked for a pin.. i can't type or do anything. I am really upset because I need this pc. Every time I reboot it my keyboard is going nuts with flashing lights all over the place please help me.

Windows 8.1 64x

Sony Vaio

Bitdefender Total security 2015 (beta)

Anti theft lock (Bitdefender safe lock)

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Comments

Rohugh

Hello Jasper,

You will need to send an e-mail contact to Bitdefender to get this sorted. Hopefully they will reply fairly quickly with the solution.

Email: http://www.bitdefender.com/support/contact-us.html

Ro.

J53210

Hello Jasper,

You will need to send an e-mail contact to Bitdefender to get this sorted. Hopefully they will reply fairly quickly with the solution.

Email: http://www.bitdefender.com/support/contact-us.html

Ro.

Thank you, I just did this. but usually the support is not so quick. I've read there's a method to remove the lock but this can not be posted on forums for obvious reasons. could you pm it to me?

Rohugh

Thank you, I just did this. but usually the support is not so quick. I've read there's a method to remove the lock but this can not be posted on forums for obvious reasons. could you pm it to me?

No. Even if I knew it Georgia has asked not to share the details.

http://forum.bitdefender.com/index.php?s=&...st&p=184445

It would also be a good idea, if you can, to post this on the Beta Feedback forum - I would have hoped that it would have been sorted for the new release.

J53210

No. Even if I knew it Georgia has asked not to share the details.

http://forum.bitdefender.com/index.php?s=&...st&p=184445

It would also be a good idea, if you can, to post this on the Beta Feedback forum - I would have hoped that it would have been sorted for the new release.

Sure I'll do that, I'm beta testing the 2015 version anyway.

Also, I've actually tried to PM georgia but I'm not allowed to send him a PM. You've got any idea how to reach him? or at least get in contact with someone that can help me out.

Rohugh

Georgia is a "she" and she has her PMs turned off.

All you can do is either email - as I suggested earlier, or try the chat or telephone. Sorry I can't help further as I know you must be annoyed and frustrated.

Phone: http://www.bitdefender.com/support/consumer-phone.html

Chat: http://www.bitdefender.com/support/chat-support.html

Email: http://www.bitdefender.com/support/contact-us.html

Ro.

J53210

Georgia is a "she" and she has her PMs turned off.

All you can do is either email - as I suggested earlier, or try the chat or telephone. Sorry I can't help further as I know you must be annoyed and frustrated.

Phone: http://www.bitdefender.com/support/consumer-phone.html

Chat: http://www.bitdefender.com/support/chat-support.html

Email: http://www.bitdefender.com/support/contact-us.html

Ro.

Ok, Thank you for your time I'll contact the support

J53210

Hi, I'm glad I to say I can now finnally get into windows again,

The process itself was pretty simple after, just by deleting ****** file from ******

I did need to make a ubuntu live usb though because I couldn't boot into bitdefender rescue mode.

anyway thanks for the support

Cheers,

rootkit

Hello Jasper,

Thank you for your feedback.

The reported issue is fixed via a product update that was released yesterday for Bitdefender 2014 and it the fix will also be integrated in Bitdefender 2015 Beta 3.

Have a great and sunny weekend ahead!